Executive Housekeeper

Job Purpose

The Executive Housekeeper is responsible for managing and supervising all housekeeping operations to ensure that guest rooms, public areas, back-of-house areas and hotel facilities are maintained at the highest standards of cleanliness, hygiene, safety and presentation.

Key Roles & Responsibilities1. Housekeeping Operations

• Ensure all guest rooms, public areas, corridors, washrooms and back-of-house areas are clean and well maintained.
• Conduct regular inspections of rooms and public areas.
• Ensure rooms are ready on time for guest check-in.
• Maintain hotel cleanliness and presentation standards at all times.
• Coordinate room status with the Front Office Department.

2. Team Management

• Prepare duty rosters and allocate daily work to housekeeping staff.
• Supervise Room Attendants, Housekeeping Supervisors, Public Area Attendants and other team members.
• Conduct daily briefings and communicate departmental priorities.
• Monitor staff grooming, discipline, attendance and productivity.
• Train employees on cleaning standards, SOPs, hygiene, guest service and safety procedures.

3. Quality & Hygiene Control

• Maintain high standards of cleanliness, hygiene, and sanitation.
• Conduct regular quality inspections and take corrective action when required.
• Ensure proper handling and storage of cleaning chemicals and equipment.
• Monitor linen quality and ensure proper handling of soiled and clean linen.
• Ensure compliance with hotel SOPs and safety standards.

4. Inventory & Cost Control

• Monitor housekeeping supplies, amenities, linen, uniforms and cleaning materials.
• Maintain proper stock levels and prevent unnecessary wastage.
• Prepare and submit departmental indents as per hotel procedures.
• Maintain records of breakages, damages, lost and found items and linen movement.
• Control departmental expenses and support cost-saving initiatives.

5. Coordination

• Coordinate with Front Office regarding room status, arrivals, departures, VIP rooms and guest requests.
• Coordinate with Maintenance for repair and maintenance issues in guest rooms and public areas.
• Coordinate with Laundry and other departments for smooth daily operations.
• Follow up on maintenance issues until completion.

6. Guest Satisfaction

• Ensure guest complaints related to cleanliness and housekeeping are handled promptly.
• Take immediate corrective action on service issues.
• Pay special attention to VIP rooms and special guest requirements.
• Ensure a comfortable, clean and pleasant experience for every guest.

7. Reporting & Administration

• Maintain daily housekeeping reports and checklists.
• Submit inventory and stock reports as required.
• Report major maintenance issues, damages, shortages and operational concerns to Management.
• Monitor departmental KRA/KPI performance and take action to achieve assigned targets.
• Participate in management meetings and implement agreed action plans.

Key Performance Indicators (KPIs)

• Guest room cleanliness and inspection scores.
• Room readiness as per check-in requirements.
• Guest complaints related to housekeeping.
• Public area cleanliness standards.
• Staff productivity and attendance.
• Linen and amenities cost control.
• Reduction in cleaning material wastage.
• Timely completion of deep-cleaning schedules.
• Completion of departmental checklists and reports.
• Staff training and SOP compliance.

Required Qualifications & Skills

• Previous experience as an Executive Housekeeper or Housekeeping Manager in a Star hotel.
• Strong knowledge of hotel housekeeping operations and cleaning standards.
• Good leadership and team management skills.
• Ability to prepare duty rosters and manage manpower effectively.
• Knowledge of inventory control, linen management and cost control.
• Good communication and coordination skills.
• Ability to handle guest complaints professionally.
• Strong attention to detail and quality standards.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided

Work Location: In person