Executive Housekeeper

We are seeking for an Executive Housekeeper to lead our Housekeeping department and take ownership of the brand's housekeeping and presentation standards.

This is a foundational role for someone who wants to shape how a growing hospitality brand is experienced by guests — not just maintain an existing standard, but help build it.

Key Responsibilities

Brand Standards & Quality

• Develop, document, and own KHMSB's brand housekeeping standards — room presentation, public area upkeep, hygiene protocols, and amenity standards — for consistent application across properties
• Design and implement quality audit systems (room inspections, public area checks, guest feedback tracking) to measure and enforce standard compliance
• Serve as the reference point for housekeeping standards as new properties join the group, ensuring consistency from day one of each takeover or opening

Departmental Leadership

• Oversee all Housekeeping operations: guest rooms, public areas, laundry, and linen management
• Recruit, train, schedule, and manage Housekeeping Supervisors, Room Attendants, and support staff
• Build and deliver training programs that embed brand standards into new and existing staff, not just SOP documentation
• Conduct regular inspections and drive corrective action where standards fall short

Operations & Cost Management

• Manage departmental budget, forecasting, and cost control (linen, amenities, cleaning supplies, OS&E)
• Oversee vendor relationships for outsourced services (e.g., laundry, pest control) and negotiate contracts where applicable
• Manage inventory systems and stock control to balance cost efficiency with guest experience

Cross-Functional Coordination

• Work closely with Front Office on room readiness, VIP preparation, and guest requests
• Coordinate with Engineering on maintenance issues, preventive maintenance schedules, and room deficiencies
• Partner with the Group HR and Operations teams to align department structure, staffing levels, and standards as the portfolio grows
• Support due diligence and pre-opening readiness assessments for new property takeovers

Compliance & Safety

• Ensure full compliance with health, hygiene, and safety regulations across all housekeeping operations
• Maintain chemical handling, storage, and safety protocols in line with regulatory requirements

Requirements

• Requirements
• Minimum 5 years' experience in a similar capacity within a 5-star hotel/resort property
• Overseas / international hospitality experience required
• Hands-on hotel pre-opening experience essential
• Diploma/Degree in Hospitality Management or related field
• Strong leadership, organizational, and people-management skills
• Working knowledge of housekeeping systems, inventory control, and OS&E management
• Able to work shifts, weekends, and public holidays as required
• Malaysian citizen or valid work authorization

What We Offer

• The opportunity to define brand standards for a growing hospitality group from the ground up
• Involvement beyond a single property — influence across KHMSB's expanding portfolio
• Competitive salary and benefits package
• Career growth as the group scales to additional properties

Pay: From RM6,000.00 per month

Benefits:

• Health insurance
• Meal provided
• Professional development

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• STM/STPM (Preferred)

Experience:

• hospitality management: 8 years (Required)
• managerial: 5 years (Preferred)

Language:

• English (Required)

Location:

• Kuala Lumpur (Preferred)

Work Location: In person