Executive Housekeeper

The Executive Housekeeper is responsible for leading and managing the entire Housekeeping Department, ensuring the highest standards of cleanliness, hygiene, and comfort throughout the hotel. This role oversees daily operations, develops strategic plans, ensures compliance with Marco Polo Hotels’ standards, and leads the team to deliver exceptional guest experiences.

 Key Responsibilities:

• Direct and supervise the overall operations of the Housekeeping Department, including rooms, public areas, laundry, and linen management.
• Establish and implement departmental policies, standards, and procedures in line with Marco Polo Hotels' brand guidelines.
• Develop and manage the housekeeping budget, including cost control, inventory, and staffing needs.
• Lead, train, and motivate a team of housekeeping supervisors, attendants, and laundry personnel to deliver consistent service excellence.
• Conduct regular inspections of guest rooms, public areas, and back-of-house to ensure cleanliness and maintenance standards are met.
• Coordinate closely with Engineering, Front Office, and other departments to ensure smooth operations and guest satisfaction.
• Manage linen and supply inventories, ensuring proper stock levels and quality control.
• Monitor guest feedback, address concerns promptly, and implement service recovery measures when necessary.
• Ensure full compliance with hygiene, safety, and environmental regulations.
• Participate in recruitment, performance evaluations, and career development planning for housekeeping team members.

 Qualifications:

• Diploma or degree in Hospitality Management or a related field is preferred.
• Minimum of 5 years of experience in a leadership role within the housekeeping department of a luxury hotel.
• Strong knowledge of housekeeping operations, budgeting, and staff management.
• Excellent attention to detail, organizational skills, and the ability to lead a large team effectively.
• Strong communication and interpersonal skills, with the ability to interact professionally with guests and team members.
• Experience with hotel management systems and housekeeping software.