Executive Housekeeper

Department: Housekeeping

Reports To: General Manager

Position Summary:

The Housekeeping Manager is responsible for leading all housekeeping and laundry operations while ensuring the highest standards of cleanliness, safety, and guest satisfaction throughout our NEW and OPENING hotel. As a key member of the hotel’s Leadership Team, this position works closely with department managers to maintain brand standards, promote operational excellence, and create a positive work environment. The Housekeeping Manager oversees staffing, training, inventory management, quality assurance, and departmental compliance while fostering a culture focused on exceptional guest service and continuous improvement.

Essential Duties and Responsibilities:

Reporting to the General Manager, responsibilities and essential job functions include, but are not limited to, the following:

Leadership & Team Management:

• Recruit, interview, hire, onboard, and coach housekeeping team members.
• Train associates on company policies, brand standards, cleaning procedures, and safety requirements.
• Schedule, supervise, and delegate daily assignments to maximize productivity and efficiency.
• Foster a positive, respectful, and team-oriented work environment.
• Conduct performance evaluations and provide ongoing coaching and development.
• Address employee concerns professionally and promote accountability within the department.

Housekeeping Operations:

• Oversee the daily operations of the housekeeping and laundry departments.
• Ensure all guest rooms, public areas, and back-of-house areas meet Marriott brand cleanliness and presentation standards.
• Conduct routine inspections of guest rooms, public spaces, and housekeeping carts to ensure quality and consistency.
• Respond promptly to guest requests and resolve housekeeping-related concerns in a professional manner.
• Coordinate with the Front Office and Maintenance departments to ensure guest room readiness and operational efficiency.

Inventory & Administrative Functions:

• Maintain appropriate inventory levels of linens, guest supplies, cleaning chemicals, and housekeeping equipment.
• Coordinate with vendors to order supplies and ensure timely deliveries.
• Monitor departmental expenses and assist in controlling labor and supply costs.
• Maintain accurate records of inventory, inspections, maintenance requests, and departmental reports.
• Assist with budgeting, forecasting, and departmental planning as requested.

Safety, Compliance & Quality Assurance:

• Ensure compliance with Marriott brand standards, company policies, and housekeeping procedures.
• Maintain compliance with OSHA, state, and local safety regulations.
• Promote proper handling and storage of cleaning chemicals and equipment.
• Ensure all associates follow established safety and emergency procedures.
• Maintain a clean, organized, and safe working environment throughout the hotel.
• Perform additional duties and special projects as assigned by the General Manager.

Qualifications:

• High school diploma or equivalent required; hospitality or business management education preferred.
• Previous housekeeping supervisory or management experience in a hotel environment strongly preferred.
• Strong leadership, coaching, and team development skills.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Knowledge of housekeeping operations, cleaning procedures, and inventory management.
• Computer proficiency in Microsoft Office and hotel Property Management Systems preferred.
• Ability to maintain professionalism while providing exceptional guest service.
• Highly organized, dependable, and detail-oriented.

Work Environment & Physical Requirements:

• Frequently standing and walking throughout the property.
• Regular bending, kneeling, reaching, pushing, pulling, and lifting.
• Ability to lift and carry up to 35 pounds occasionally.
• Ability to work flexible schedules, including weekends, evenings, and holidays as business demands require.
• Ability to work in both guest-facing and back-of-house environments.

Core Competencies:

• Leadership & Team Development
• Guest Service Excellence
• Quality Assurance & Attention to Detail
• Communication & Collaboration
• Time Management & Organization
• Problem Solving & Decision Making
• Operational Planning
• Accountability & Reliability
• Safety & Compliance

This job description is intended to outline the general responsibilities and qualifications for the Housekeeping Manager position and may be modified as business needs require.

Pay: $50,000.00 - $55,000.00 per year

Work Location: In person