Executive Housekeeper

About the role

Leads the Housekeeping Department and is accountable for the cleanliness, presentation, readiness, safety and upkeep of guest rooms, public areas, back-of-house areas, linen and uniforms. Ensures efficient manpower deployment, cost control, inventory discipline, service recovery and close coordination with Front Office, Engineering, F&B, Security, Accounting and other departments to support guest satisfaction and hotel profitability.

Key responsibilities

• Ensure guest rooms, corridors, public areas, offices, outlets and immediate hotel surroundings meet approved cleanliness, presentation and maintenance standards
• Conduct regular room and public-area inspections, with priority attention to VIPs, arrivals, out-of-order rooms, deep-cleaning requirements and recurring defects
• Coordinate daily room prioritization and room blocking with Front Office to support on-time room readiness, room moves, extensions and special guest requirements
• Monitor room status accuracy in the property management system and promptly resolve discrepancies between Front Office and Housekeeping
• Identify defects in rooms and public areas, raise and monitor job orders with Engineering, and follow through until closure
• Maintain appropriate par levels for linen, uniforms, guest supplies, cleaning materials, amenities and operating equipment based on occupancy and operational requirements
• Prepare the annual Housekeeping budget, operating plan and departmental goals in line with hotel targets
• Plan daily manpower deployment based on occupancy, arrivals/departures, stayovers, public-area requirements, projects and staffing levels
• Supervise, coach and evaluate Housekeeping Supervisors and staff; conduct probationary and regular performance reviews in accordance with HR policy
• Handle housekeeping-related guest concerns professionally, take ownership of service recovery within authority, and escalate significant issues when necessary

About you

• Bachelor's degree in Hotel and Restaurant Management, Hospitality Management, Business Administration or related field; equivalent hotel experience may be considered
• Minimum 5 years of progressive Housekeeping experience in a hotel environment, including at least 2 years in a supervisory or managerial capacity
• Strong knowledge of room cleaning standards, public-area operations, linen and uniform control, inventory management, budgeting, chemical handling, sanitation and safety
• Working knowledge of hotel property management systems and standard office applications; experience with Opera/Opera Cloud is an advantage
• Proven ability to lead teams, organize high-volume operations, manage costs, solve problems and coordinate effectively across departments
• Good written and verbal communication skills; able to prepare operational reports, conduct training and handle guest concerns professionally