EXECUTIVE HOUSEKEEPER

About the role

Responsible for the planning, directing, controlling and coordinating the activities of all housekeeping personnel.

Key responsibilities:

• Directs and coordinates the activities of all Housekeeping personnel engaged in such activities as cleaning and maintaining the interior hotel premises, landscape, storing and issuing hotel linens and uniforms.
• Ensures that all guest rooms, function rooms, public areas, back of the house areas and their surroundings are confirm to the hotel standards of cleanliness, maintenance and orderliness.
• Inspects hotel rooms and premises regularly; ensures that furnishing, facilities and equipment are cleaned, repaired, maintained and replaced as necessary and informs Management of requirements.
• Determines need for general cleaning, repairs and remodeling; schedule such work activities in coordination with Engineering and Front Office.
• Trains personnel according to established procedures, conducts training meetings to discuss problems and future plans, gives information and assignments.
• Briefs Housekeeping supervisors and Landscape Superintendent on functions, VIP arrivals and other events which will necessitate additional or special arrangement.
• Controls and sees to the adequacy of inventory of all necessary housekeeping materials, supplies and linen.
• Coordinates with Front Office regarding room transfers, guest charges and other problems or requirements regarding guest accommodations and billing.
• Prepares Housekeepers report on room occupancy.
• Ensures the proper scheduling of personnel in order to meet all cleaning and service requirements daily.
• Approves and/or prepares maintenance orders, work orders, requisitions, reports on guest complaints and other inter-office memorandum.
• Prepares Housekeeping Annual Budgets.
• Performs duties common to all supervisors and other duties as may be assigned.
• Monitors and controls the activities for house and guest laundry.
• Control monthly inventory.

Requirements:

• Diploma/Degree in Hotel Management or related field.
• Minimum 5-7 years experience in housekeeping, with at least 2-3 years as Assistant Executive Housekeeper / Executive Housekeeper in 4/5-star hotel or resort.
• Strong leadership, organizational and time-management skills.
• Knowledge of property management system and housekeeping management.
• Excellent eye for detail and high standards of cleanliness.
• Able to work on weekends, public holidays and shift hours.
• Good communication in Bahasa Malaysia & English.