Executive Housekeeper

Description

Executive Housekeeper

BASIC PURPOSE: Plan and manage the room and related area’s operations of the hotel to achieve customer (guest, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

ORGANIZATIONAL SCOPE: Position is responsible for short/ long-term planning and day-to-day operations of the room and related areas. Recommends the area’s budget and manages expenses within approved budget constraints. Major areas of responsibility/management include: the Front Office, Guest Services, Housekeeping, Security and Gift Shop. May have responsibility for Recreation and Tennis. Participates in total hotel management as a member of the Hotel Executive Committee.

ESSENTIAL FUNCTIONS:

• Manage the Human Resources in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. (35%)
• Develop, recommend, implement and manage division’s annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. (20%)
• Implement company programs (TTH/Franchiser) and manage the operations of the division in a manner consistent with Federal/State laws and regulations and TTH’s policies and procedures to ensure a high level of quality and customer satisfaction. (20%)
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. (5%) Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for hotel guests, staff and company assets. (5%)

NON-ESSENTIAL FUNCTIONS:

• May assume some responsibilities of the General Manager in his/her absence. (5%)
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. (10%)

Qualifications

Experience: Four to five years of employment in a related position with this company or other organization(s).

Skills and Abilities:

• Requires advanced knowledge of the principles and practices within the Rooms Discipline and Hospitality Profession. This includes experiential knowledge required for management of people and complex problems.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Ability to make decision with only general policies and procedures available for guidance.
• Supervisory/management skills.
• Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.

No. Of employees supervised: 10 to one hundred employees.

Travel Required: To attend corporate training, meetings and other event(s) as deemed necessary.

Normal Hours Required: Forty to fifty hours over a five-day period. Days and times may vary based on need

ENVIRONMENT - Physical Job Requirements (for essential functions only)

Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.

Must be able to accomplish any task required of associates within assigned departments.

Bending/Kneeling Describe the typ(s) of required bending and/or kneeling to include when, why and how often.

Must be able to accomplish any task required of associates within assigned departments.

Mobility Describe the type(s) of mobility required to include distances and % of time involved.

Must be able to accomplish any task required of associates within assigned departments

Continuous Standing Describe the reasons to include time period and frequency.

Must be able to accomplish any task required of associates within assigned departments

Climbing Stairs: Up to approx. 40 steps 1% of 40 hour week.

Ladders: Up to approx, 5 feet 15% of 40 hour week.

Driving Describe type of vehicle, distances, % of time involved and frequency.

Driving required as necessary.

Work Environment Inside: 99% of 40+ hour week.

Outside: 1% of 40+ hour week.

Hearing:

Explain: Guests phone with requests and questions.

Vision:

Explain: To assess required reaction to meet standards.

Speech:

Explain: Must be able to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner.

Literacy:

Explain: Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment.

Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use.

Must be able to accomplish any task required of associates within assigned departments

Protective Clothing: Type: Gloves optional & provided if requested

Equipment Operation List type of equipment and frequency of use.

Must be able to accomplish any task required of associates within assigned departments