Executive Housekeeper

Assists the General and/or Assistant General Manager in managing housekeeping operations in guest rooms, public areas, workers’ areas, and laundry, to achieve and maintain the hotel’s high standard of cleanliness and GOP.

➢ Assists in the hiring, training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.

➢ Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas.

➢ Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.

➢ Distributes keys and work assignments to staff

➢ Completes follow-up on vacant or occupied rooms

➢ Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.

➢ Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.

➢ Documents and communicates maintenance requests to the Engineering Department to ensure hotel service quality standards are met.

➢ Responds quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to appropriate department. Follows up to ensure guest satisfaction.

➢ Displays a professional image at all times through appearance and dress.

➢ Follows company policies and procedures and is able to effectively communicate them to subordinates.

➢ Conducts training classes regarding safety, security, department procedures and service guidelines.

➢ Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.

Note: Other duties as assigned by supervisor or management

Internal: Guest Service: Communicate status of rooms, coordinate services, resolve problems.
Engineering: Communicate anything needing repair.

External: Guests: To provide service.
Vendors: Order and receive supplies.

Education/Experience: High school diploma or equivalent and one year experience in housekeeping or similar industry, to include supervisory experience. Special consideration will be given to those who exhibit exemplary performance.

Certification and/or License Requirement: Housekeeping certification may be required by franchise.

Skills and Qualities:

➢ Interpersonal skills.

➢ Leadership skills

➢ Communication skills.

➢ Organizational ability.

➢ Attention to detail.

➢ Ability to prioritize tasks

➢ Flexible worker

➢ Appreciation of clean facilities

➢ Logic and reason

➢ Encouraging and motivating towards others

Will be required to work nights, weekends and holidays.

Will be required to work in fast paced environment.

Will be exposed to and working with household chemicals.

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

A great deal of time is spent inspecting rooms and public areas usually accomplished by walking to each area assigned, and communicating with employees. The person in this position spends a significant amount of time utilizing problem solving, counseling, reasoning, motivating and training abilities.

Mathematical skills and reading abilities are used when preparing reports and reviewing the budget.

Communication devices such as the telephone or pager are frequently used for such functions as communicating with the housekeeping department while on the floor.

At times, Housekeeper Supervisor will assist the Laundry Attendant, Houseperson or Room Attendants by helping to clean rooms or public areas. This will involve bending, stooping and stretching.

Carrying and/or lifting approximately 50 pounds and pushing and/or pulling approximately 200 pounds occurs frequently.

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: In person