Executive Housekeeper

Responsibilities

• Oversee housekeeping and laundry operations to ensure standards are met
• Ensure both departments provide the highest standards of excellence in products, physical atmosphere, and services
• Maintain superior standards of cleanliness and quality in both public and staff areas
• Prepare the annual departmental operating budget and financial plan. Operate within the budget through effective stock and cost controls, and well-managed schedules to accommodate upcoming occupancy
• Set departmental targets, work schedules, and policies & procedures
• Schedule routine inspections of all guest rooms and public areas to ensure that all fixtures, fittings, linens, and appliances are in good repair to meet guest satisfaction
• Accumulate guest preferences and create a comprehensive guest relationship database
• Manage daily staffing requirements, providing training, coaching, and regular feedback to improve staff performance
• Closely monitor the work performance of outside contractors

Requirements

• Bachelor’s degree in Hospitality Management or a related field
• Minimum of 5 years of housekeeping management experience in a luxury hotel
• Excellent command of written and spoken English and Chinese, including Mandarin
• Good understanding of housekeeping management systems and processes
• Attention to detail with the ability to multitask
• Proven leadership, organizational, and interpersonal skills

Competitive remuneration package and career advancement opportunities will be offered to the right candidates. Interested parties should apply with full resume, expected salary and contact details to: Human Resources Department, The Fullerton Ocean Park Hotel Hong Kong, 3 Ocean Drive, Aberdeen, Hong Kong or by clicking the button “Apply Now”.

Please read our Personal Information Collection Statement at to https://www.sino-hotels.com/en/job-opportunities/personal-information-collection-statement before submitting your application. Equal opportunities are extended to all candidates and the information provided will be treated in strict confidence and used for recruitment purposes only."