Executive Housekeeper

Executive Housekeeper

Position Overview

Lead housekeeping operations for a high-volume hotel, ensuring guest rooms, public spaces, and back-of-house areas consistently meet established cleanliness, presentation, and service standards. This position oversees staffing, training, inspections, departmental planning, and resource management while supporting a positive team culture and an exceptional guest experience.

Key Responsibilities

• Direct daily housekeeping activities, including cleaning and sanitation of guest rooms, public areas, and back-of-house spaces.
• Inspect rooms, bathrooms, and common areas daily to confirm compliance with departmental standards.
• Recruit, train, schedule, evaluate, and coach housekeeping team members.
• Lead departmental meetings and pre-shift briefings to communicate priorities, expectations, and operational updates.
• Establish departmental goals and strategic plans, monitor progress, and implement improvements.
• Review guest feedback and inspection scores, address concerns, and develop corrective action plans.
• Ensure guest requests receive prompt attention and follow up to confirm satisfaction.
• Prepare staffing schedules, labor reports, and productivity reports.
• Maintain secure and accurate key-control procedures.
• Coordinate with laundry operations to support housekeeping needs.
• Train employees on safe equipment operation, chemical handling, and required workplace safety procedures.
• Maintain a clean and safe work environment, identify hazards, and report equipment repair or replacement needs.
• Ensure employees follow established recycling procedures.
• Support preparation of monthly profit-and-loss reporting and the annual departmental budget.
• Monitor housekeeping and environmental services supply expenses against budget goals.
• Order supplies through the inventory management system and communicate with vendors as needed.
• Partner with hospitality leadership and the Environmental Services Manager to support property operations.
• Reinforce the property’s service standards, organizational values, and a respectful, supportive team culture.
• Complete additional responsibilities as assigned.

Required Qualifications

• High school diploma, GED, recognized equivalent diploma, or foreign high school diploma.
• At least two years of management experience in a large, fast-paced, high-volume hotel housekeeping department as an Executive Housekeeper, Chief Housekeeper, or assistant in either capacity.
• Previous customer service experience and a strong commitment to guest satisfaction.
• Strong interpersonal skills and the ability to build a supportive team environment.
• Thorough knowledge of housekeeping equipment, cleaning supplies, and chemicals.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities, including managing competing priorities.
• Intermediate proficiency in Microsoft Word, Excel, and Outlook.
• Working knowledge of property management systems and proficiency with rapid-response/service-request systems.
• Ability to complete all required safety training, including chemical use, Material Safety Data Sheets (MSDS), OSHA regulations, hazard communication, bloodborne pathogens, and other applicable safety procedures.
• Ability to stand for extended periods and frequently reach, lift, and bend.
• Ability to lift up to 40 pounds.
• Availability to work varied shifts and flexible hours.
• Willingness to work in a smoking environment and comply with company health and safety requirements.

Preferred Qualifications

• Executive housekeeping experience within a high-volume casino resort.
• Housekeeping experience at a property with a three- or four-Diamond rating.