Executive Housekeeper

About the Company

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Gold Coast & The Jewel Residences, managed by Langham has ushered in a new era of sophistication to Australia’s playground. Comprising of 339 guest rooms, suites and luxury apartments, located on the absolute beachfront. The Langham, Gold Coast brings together modern amenities and rooms, a resort atmosphere, World-class dining venues, and superior conferencing & events facilities positioning it as the premier location to relax and be inspired.

We are seeking an experienced and passionate Executive Housekeeper to lead our Housekeeping Department and ensure the highest standards of cleanliness, presentation and service across our luxury hotel and residences.

This role is responsible for overseeing a housekeeping operation consisting of both a dedicated internal team and an external housekeeping contractor. Success in this role will require strong leadership, collaboration, quality assurance, and the ability to build effective partnerships to deliver exceptional results.

Key Responsibilities

As the Executive Housekeeper, you will provide strategic and operational leadership across all housekeeping functions, including guest rooms, public areas, laundry, and back-of-house spaces. You will lead a team comprising hotel employees and an external housekeeping provider, ensuring service delivery aligns with brand standards, operational requirements, and guest expectations.

You will be responsible for leading and overseeing all housekeeping operations, including guest rooms, public areas, laundry and back of house areas. You will also be responsible for monitoring productivity, labour costs, budgets and inventory to achieve operational and financial targets, whilst ensuring compliance with WHS requirements, hotel policies and industry regulations. You will also be responsible for recruiting, onboarding, coaching and developing team members while fostering a positive and engaged workplace culture.

Qualifications & Skills

Key attributes we are looking for include:

• Previous experience as an Executive Housekeeper or senior housekeeping leader within a hotel, resort or luxury hospitality environment.
• Demonstrated experience leading large teams and managing outsourced or contracted service providers.
• Strong understanding of housekeeping operations, quality assurance standards and workforce planning.
• Experience managing budgets, payroll, labour productivity and departmental financial performance.
• Passion for service excellence and providing superior hospitality
• Excellent interpersonal and communication skills
• Ability to work under pressure and good problem-solving skills
• Australian work rights

Live fully with Langham
The Langham Hotels & Resorts offers current and future colleagues:

• Benchmarked and competitive remuneration
• Excellent Training Opportunities and Career Progression
• Complimentary Meals & Laundry
• 6 Complimentary Hotel Nights at LHG Hotel and Resorts each year
• A vast array of benefits and recognition incentives!