Executive Housekeeper

BASIC PURPOSE: Oversee all operations of the housekeeping department, promoting a safe environment and quality Housekeeping services to achieve maximum guest satisfaction.

FUNCTIONS/RESPONSIBILITIES:

• Manage the day-to-day activities of the housekeeping department, including planning, scheduling and organizing work to ensure proper coverage.
• Communicate and enforce policies and procedures.
• Monitor expenses, protect the property assets and lead a cohesive team of employees to ensure that all company standards are achieved.
• Provide open communications, training, coaching and counseling, as well as providing performance feedback to ensure maximum efficiency.
• Respond to guest concerns and complaints, ensuring that corrective measures are in place and being utilized
• Monitor and ensure proper ordering is in place for chemicals used within the housekeeping department.
• Perform housekeeping tasks as needed, including cleaning of guest rooms and all other housekeeping functions
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house
• Conduct comprehensive department meetings to include procedural reviews and events which warrant special handling and detailed information, as well as pre-shift “stand ups” to review all information pertinent to the days activities
• Establish and monitor par levels for supplies and equipment, and replenish shortages and other business supplies for daily business
• Ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Implement and monitor a lost and found program to ensure property handling of said items.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• When needed, assist other departments and employees with any tasks requested by a supervisor or manager

Knowledge and Skills:

Education: High school education or equivalent experience

Experience: Housekeeping management and supervisory experience in the hospitality industry required.

Skills and Abilities:

• Requires working knowledge of Housekeeping and the hotel's services, policies and operations.
• Requires supervisory and leadership skills, including the ability to train, coach, counsel, problem solve and motivate a team of diverse individuals
• Ability to clearly communicate information and hotel services to management and guests.

No. of employees supervised: One to multiple

Hours Required:

• Scheduled days and times may vary based on need and/or direction of supervisor
• Flexibility in scheduling required, including weekends, nights and holidays when needed
• Must adhere to the time and attendance policies set forth by the company

ENVIRONMENT

Physical Job Requirements

Lifting/Pushing/Pulling/Carrying.

• Position requires daily and frequent lifting, pushing, pulling and carrying of supplies, linen, chemicals, housekeeping equipment carts, etc.
• Position includes the physical ability to move guestroom furniture, rotate mattresses and perform other strenuous activities

Bending/Kneeling: Position requires frequent and daily bending and kneeling, picking up of supplies, removal of trash, cleaning of guest rooms, removal of linens, etc.

Mobility: Total mobility is required, with continuous movement throughout hotel required

Continuous Standing: Continuous and daily standing and walking required, up to duration of full shift

Climbing Stairs: Position may necessitate the climbing of stairs

Hearing/Vision/Speech:

• One-on-one communication with guests, supervisors and coworkers critical
• Must be able to receive, understand and give direction to staff from hotel management
• Must be able to clearly communicate standards and expectations with housekeeping employees
• Must be able to visually inspect rooms and ensure standards are adhered to

Chemicals/Agents: Use of Cleaning chemicals, aerosol sprays and other chemicals used to perform function

Protective Clothing Type: Job may require back brace, gloves and other protective equipment

Equipment Operation:

• Vacuums and other housekeeping equipment
• Radios and other communication devices
• Basic administrative equipment such as computer, printer and scanner

EOE STATEMENT: Sun Development and its properties are equal opportunity employers (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• HILTON: 1 year (Preferred)

Ability to Commute:

• Austin, TX 78744 (Preferred)

Work Location: In person