Executive Housekeeper

Lead Our Housekeeping Team and Help Create Exceptional Guest Experiences

Mill Falls at the Lake is seeking an experienced, energetic, and service-focused Executive Housekeeper to lead all housekeeping operations across our beautiful lakeside resort. This key leadership position is responsible for ensuring the highest standards of cleanliness, guest satisfaction, team development, operational efficiency, and financial performance.

The ideal candidate is a hands-on leader who thrives in a fast-paced hospitality environment, builds strong teams, and is committed to creating exceptional experiences for both guests and associates.

What You'll Do:

Guest Experience & Quality Assurance

• Lead all housekeeping operations to ensure guest rooms, public spaces, and back-of-house areas consistently meet or exceed company and brand standards.
• Respond promptly and professionally to guest requests and concerns.
• Monitor guest satisfaction scores and implement improvements where needed.
• Maintain exceptional cleanliness, sanitation, and presentation throughout the property.
• Ensure staff consistently demonstrate outstanding hospitality and guest service.

Team Leadership & Development

• Recruit, hire, train, coach, and develop a high-performing housekeeping team.
• Foster a positive, respectful, and inclusive work environment.
• Conduct performance evaluations and provide ongoing feedback and development opportunities.
• Manage scheduling to ensure proper staffing levels while controlling labor costs.
• Promote employee engagement, accountability, and retention.

Operations & Financial Management

• Develop and manage departmental budgets, forecasts, and business plans.
• Monitor labor, supplies, and operational expenses to meet financial goals.
• Maintain inventory controls and purchasing procedures.
• Review vendor relationships and ensure quality products and services are obtained at competitive prices.
• Support revenue and profitability goals through operational excellence.

Safety, Compliance & Asset Protection

• Ensure compliance with company policies, safety standards, and all local, state, and federal regulations.
• Lead departmental safety training and accident prevention efforts.
• Oversee lost and found procedures, sanitation programs, and deep-cleaning initiatives.
• Inspect guestrooms, public areas, and equipment to ensure proper maintenance and asset protection.
• Partner with Engineering and other departments to address maintenance and facility needs.

Communication & Collaboration

• Partner closely with resort leadership and department managers.
• Conduct regular team meetings and training sessions.
• Build strong relationships across departments to support resort-wide success.
• Maintain clear, professional communication with guests, associates, and leadership.

Qualifications Required:

• 5+ years of housekeeping leadership experience in hospitality, hotel, or resort operations.
• Proven experience managing budgets, labor costs, inventory, and quality standards.
• Strong leadership, coaching, and employee development skills.
• Excellent organizational, problem-solving, and decision-making abilities.
• Exceptional verbal and written communication skills.
• Proficiency with Microsoft Office and hotel management systems.
• Ability to work flexible schedules, including weekends and holidays as needed.

Preferred

• Degree in Hospitality Management, Hotel Management, or a related field.
• Resort or full-service hotel experience.
• Knowledge of housekeeping best practices, safety regulations, and quality assurance programs.

Why Join Mill Falls?

• Competitive salary
• Comprehensive benefits package
• Paid time off
• Professional growth and development opportunities
• Beautiful waterfront resort setting in the heart of Meredith, NH
• Supportive leadership team and positive workplace culture

At Mill Falls, we believe our people are our greatest asset. We are looking for a leader who inspires excellence, develops strong teams, and is passionate about delivering memorable guest experiences every day.

Apply today and help shape the guest experience at one of New Hampshire's premier lakefront destinations.

• Mill Falls at the Lake is an Equal Opportunity Employer.

Pay: $29.00 - $32.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person