Executive Housekeeper

ChrisBro Hospitality is an award-winning owner/operator of hotels in the Rapid City, SD and Cedar Valley, IA markets. Currently, new hotels are in our pipeline – come start your career with us today!

Join our ChrisBro family to receive these amazing at work perks: fun environment, flexible schedules, competitive wages, free onsite parking, breakfast, paid vacation and holiday pay, health benefits (medical, dental, vision, 401(k) with employer matching, and life insurance), discounted hotel stays, career development programs and cross training opportunities!!

The Executive Housekeeper will strive to always provide exceptional service to both internal and external guests. They will be responsible for oversight in the direction, coordination, and management of the daily operations of housekeeping and laundry operations. Additionally, they will provide leadership, guidance, and support to the management team in the areas of guest service, training, scheduling, and performance management for overall successful day-to-day operations.

Job Specific

• Supervises work activities of housekeeping staff
• Provides training, including safety training and standard operating procedures to all housekeeping personnel as directed by management
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans
• Distributes keys and work assignments to staff
• Addresses guest complaints regarding housekeeping service or equipment
• Assists General Manager in the selection of housekeeping personnel
• Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures
• Monitors linen and guest supply inventory
• Reports any maintenance repairs to maintenance staff; records repair information in Quore.
• Completes follow-up on vacant or occupied rooms
• Assumes function of Housekeeper as necessary
• Takes control of lost and found items as appropriate
• Exceeds Cleanliness GSS scores on a monthly basis
• All other duties as assigned
• Maintains a working knowledge of all federal, state, and local laws, codes, and regulations.
• Maintains the hotel facility and related equipment in a safe and efficient manner.
• Provides for a safe work environment by following all safety and security procedures and rules.
• Reads, learns, understands, and refers to the Standard Operating Procedures.

General

• Identifies and resolves problems in a timely manner; Develop alternative solutions; Uses
• reason even when dealing with emotional topics
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance
• Maintains confidentiality
• Responds well to questions; Demonstrates group presentation skills
• Contributes to building a positive team spirit
• Writes clearly and informatively; Able to read and interpret written information
• Available to staff; continually works to improve supervisory skills
• Follows policies and procedures including, but not limited to, dress code policies
• Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events
• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Commits to long hours of work when necessary to reach goals
• Prioritizes and plans work activities
• Treats others with respect and consideration regardless of their status or position
• Looks for ways to improve and promote quality
• Strives to increase productivity
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules

Qualifications

• Eye for detail
• Organized and efficient
• Punctual
• Time management
• Energetic and results driven
• Competitive
• Year-round availability
• Able to work alone or able to work as part of a dynamic quality-driven team
• Basic English language skills
• Prolonged periods standing and walking and frequently pulling, pushing, and bending
• Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality
• Able to work a flexible schedule, including weekends and holidays

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Housekeeping Supervisor: 3 years (Preferred)
• Commercial cleaning: 5 years (Preferred)

Work Location: In person