Executive Housekeeper

Job Overview

Direct and coordinates the daily operations of a housekeeping services department to ensure offices, patient/guest rooms, and other specified areas are kept in a clean and orderly condition in the hotel. Conducts inspections of facilities and recommend repairs and upgrades when needed. Ensures compliance with federal, state, and local environmental regulations. May create quality standards and monitor the implementation. Typically manages through subordinate housekeepers and professionals in larger groups of moderate complexities. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.

HEAD HOUSEKEEPER DUTIES AND RESPONSIBILITIES:

· To INTERVIEW, manage, train, and develop all full & part-time members of the housekeeping department.

· To ensure that the accommodation and public areas offered to guests are presented to the highest standards of cleanliness and guest provision.

· Correct health & safety policies being adhered to and accurate record keeping of housekeeping suppliers to maximize the efficiency of the department.

· To establish and maintain standards of cleanliness for the hotel bedrooms, public areas, linen stores and cottages. This is to be carried out in conjunction with and directed by the head housekeepers.

· To maintain adequate supplies of linen for all departments. This includes liaising with different department heads to meet the requirements of forthcoming business.

· Accurate recording of incoming and outgoing linen must take place to ensure correct invoicing by the nominated linen company. This includes reporting on any discrepancies on deliveries, invoices and below-standard linen supplies.

· To take part in regular monthly inspections of all housekeeping areas with the housekeepers to maintain existing standards within the housekeeping department and in accordance with brand minimum Standards.

· To liaise with the housekeepers daily to ensure necessary rooms are available for guests to check in.

· Inventory and ordering of housekeeping and guests supplies are completed consistently for each week

· To carry out stock checks as and when required by the company.

· To report all maintenance problems regarding defective equipment and damage to any accommodation areas. This includes taking any defective equipment out of service to prevent further damage or risk to guests and staff.

· To maintain organized closets and housekeeping carts

· Ensure all staff is trained on hotel’s brand standard training within MGS portal

· To ensure all rooms are checked each morning for any discrepancies and at the end of shift

· To ensure there is always enough staff scheduled in advance to accommodate the occupancy for the next coming day(s).

· To ensure there are never any rolled over dirty rooms

· Ensure that there is always clear communication between housekeeping dept and front desk and management

· To conduct informative and motivational huddles to start the days’ shifts

· To ensure that the Company’s health & safety policy is adhered to.

· To train any new and existing staff to carry out their duties to the departmental standards previously agreed in consultation with the housekeeper.

· Other duties may be assigned by supervisor at their discretion.

· Ensure reports are organized, true and completed daily and entered into Inn Flow

· Ensure each Sunday, all staffing agency and housekeepers payroll reports are complete, accurate and on time submissions

Pay: $38,000.00 - $40,000.00 per year

Work Location: In person