Executive Housekeeper

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 20 hotels in Singapore
• 6 days’ work week (8 hours per day)
• Attractive incentives and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Responsibilities:

• Manage human resource capital including planning, hiring, training, deployment, disciplinary and crisis situations etc.
• Develop and implement housekeeping systems and procedures. Plan the work of the Housekeeping Department and assign tasks accordingly.
• Conduct regular room inspections, public-area inspections and housekeeping audits to ensure compliance with hotel standards.
• Handle guest complaints, monitor cleanliness-related feedback and implement corrective actions to improve guest satisfaction scores.
• Maintain hotel inventory.
• Control manpower and inventory costs, including outsourced housekeeping services.
• Manage vendors, contractors, service providers, eg. Laundry company etc.
• Responsible for the cleanliness, orderliness and presentation of hotel.
• Analyze and recommend best practices and technology in hospitality.
• Ensure compliance with workplace safety, chemical handling, hygiene, waste management and hotel sustainability requirements.
• Recommend innovations to enhance customer experience.
• Conduct Training Needs Analysis and organize on-the-job training. Thereafter, evaluate its effectiveness.
• Train the trainers, i.e. the Housekeeping Supervisors, to ensure housekeeping standards are in compliance.
• Prepare reports for Management information.
• Where required, oversee housekeeping operations across multiple hotels and ensure consistent standards, reporting and best practices.
• Any other duties that may be assigned from time to time by the Management.

Requirements:

• Previous housekeeping experience in a Supervisory level in the hospitality industry a must. Training experience would be advantageous.
• Able to communicate effectively in English, both written and verbal. Ability to converse in other languages will be advantageous.
• The ideal candidate will need to exhibit professionalism and the ability to demonstrate consistently high quality of service and upkeep room cleanliness.
• Comfortable using workplace technology and operational reporting tools.
• Able to work as part of a team.
• Highly responsible and reliable.
• Patient and open minded.
• Good interpersonal/ communication and influence skills.