Executive II Banking Operations

Key Roles and Responsibilities

1. Banking Operations Management

• Coordinate with VLEs, district teams and banking partners for the creation and activation of Business Correspondent (BC) codes.
• Monitor daily banking transactions and service performance across CSCs in the state
• Support the smooth delivery of banking and financial inclusion services, including:
• Account opening services
• Aadhaar Enabled Payment System (AePS)
• Micro ATM services
• Domestic Money Transfer (DMT)
• Insurance and pension services
• Identify operational bottlenecks and coordinate with relevant stakeholders for timely resolution.
• Ensure banking services are delivered efficiently and in accordance with applicable guidelines.

2. Coordination with Banking Partners

• Liaise with partner banks, financial institutions and internal district teams to strengthen banking operations.
• Facilitate the onboarding and rollout of new banking products and services through CSCs.
• Coordinate the resolution of escalations, transaction-related issues and operational challenges.
• Monitor adherence to agreed Service Level Agreements (SLAs), banking procedures and applicable compliance requirements.
• Maintain effective working relationships with banking representatives to improve service delivery and business performance.

3. VLE Support, Training & Capacity Building

• Provide operational guidance and support to VLEs regarding banking products, transaction processes and service-related issues.
• Conduct training and awareness sessions on banking services, compliance requirements, customer service and fraud prevention.
• Assist in grievance redressal and coordinate the resolution of transaction disputes with the concerned stakeholders.
• Promote best practices in secure, transparent and customer-centric financial service delivery.
• Support VLEs in improving service adoption and transaction volumes.

4. Performance Monitoring & MIS Reporting

• Track district-wise and CSC-wise banking performance, transaction volumes and service utilisation.
• Analyse transaction trends, identify low-performing centres and recommend measures to improve performance.
• Prepare and submit weekly and monthly MIS reports to the State Head and Head Office.
• Monitor key performance indicators and follow up with district teams to achieve assigned targets.
• Maintain accurate operational records, supporting documents and audit-related compliance records.
• Identify discrepancies and coordinate corrective actions wherever required.

5. Business Growth & Financial Inclusion

• Identify opportunities to increase banking penetration and expand financial inclusion services through the CSC network.
• Support initiatives to improve the adoption of banking products and services among rural and underserved communities.
• Coordinate with VLEs and banking partners to improve customer outreach, service availability and transaction performance.
• Contribute to business development initiatives and implementation of new financial inclusion programmes.

6. Compliance & Other Responsibilities

• Ensure adherence to applicable banking guidelines, operational procedures, data security requirements and fraud prevention measures.
• Support internal and external audits by maintaining accurate records and providing required documentation.
• Escalate significant operational risks, compliance concerns and suspected fraudulent activities through the prescribed channels.
• Undertake any other operational or strategic responsibilities assigned by the State team.

Educational Qualification & Experience

• Educational Qualification: Graduate in Commerce, Finance, Business Administration, Banking or a related discipline. An MBA or relevant postgraduate qualification will be an added advantage.
• Experience: Relevant experience in banking operations, Business Correspondent (BC) networks, financial inclusion, fintech operations or banking service delivery will be preferred.
• Experience coordinating with banks, VLEs, field teams or government-supported financial inclusion programmes will be an advantage.
• Working knowledge of MS Office, particularly Excel, and MIS reporting is desirable.

Key Skills & Competencies

• Banking operations and financial inclusion
• Banking partner and stakeholder coordination
• VLE relationship management and field support
• Transaction monitoring and performance analysis
• MIS preparation and reporting
• Grievance handling and issue resolution
• Knowledge of AePS, Micro ATM, DMT and BC operations
• Compliance monitoring and fraud prevention awareness
• Strong communication, coordination and problem-solving skills
• Ability to work with district teams and manage multiple operational priorities

Desired Candidate Profile

The ideal candidate should be proactive, analytical and target-oriented, with the ability to coordinate effectively with banking partners, district teams and VLEs. The candidate should demonstrate strong operational follow-up, an understanding of financial inclusion services and a commitment to improving banking service delivery and business performance across state .