Executive, Information Technology

About the role

This role involves managing and maintaining Windows Server, Active Directory and Microsoft 365 environments, supporting critical infrastructure including servers, Hyper-V, networking, Wi-Fi and firewall systems. You will monitor system availability, performance and infrastructure health, manage endpoint security and patch management, respond to cybersecurity alerts and security incidents, and provide Level 2/3 support for escalated technical issues.

Key responsibilities

• Manage and maintain Windows Server, AD and M365 environments
• Support servers, Hyper-V, network, Wi-Fi, and firewall infrastructure
• Monitor system availability, performance, patching and infrastructure health
• Manage endpoint security, patch management, encryption and device security controls
• Monitor and respond to cybersecurity alerts, suspicious activities and security incidents
• Support vulnerability assessment and remediation activities
• Monitor backup operations and perform recovery/restore testing when required
• Provide Level 2/3 support for escalated user, system and connectivity issues
• Support user access, onboarding/offboarding and Microsoft 365 administration
• Work with vendors and internal stakeholders on infrastructure and IT projects

About you

• Diploma or Degree in IT, Computer Science, Cybersecurity or related
• Around 1–3 years of hands-on IT experience
• Good knowledge of Windows Server and AD
• Understanding of networking concepts, firewall and Wi-Fi environments
• Experience with endpoint security, patch management and backup solutions
• Good troubleshooting and problem-solving skills
• Able to troubleshoot both infrastructure and end-user technical issues independently
• Responsible, proactive and able to follow issues through to closure
• Good communication and documentation skills
• Good understanding of cybersecurity fundamentals and security best practices