C
Co-opbank Pertama
Executive, Information Technology Operation
Skills
Compliance
9 days ago
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Important information
Contract type:
Permanent
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Work mode:
Onsite
Published on:
13 October 2026
What they need
- Perform 24x7 monitoring of the Bank’s network infrastructure, systems, and IT services to ensure continuous availability and optimal performance.
- Monitor and manage alerts generated by ManageEngine OpManager, Dynatrace, H3C Intelligent Management Center (IMC), and other monitoring platforms.
- Identify, troubleshoot, and escalate network, system, and application incidents in accordance with established procedures and Service Level Agreements (SLAs).
- Execute and monitor daily batch jobs/runs, ensuring successful completion and promptly escalating any failures or abnormalities.
- Perform routine health checks on network devices, servers, and critical applications to ensure operational stability.
- Coordinate with internal IT teams, vendors, and service providers to resolve operational issues and restore services within agreed timelines.
- Prepare and maintain incident reports, operational logs, shift handover reports, and daily operational status reports.
- Support planned maintenance, system upgrades, network changes, and patch deployment activities.
- Perform user account monitoring, access verification, and routine operational checks to ensure the availability and security of IT services.
- Ensure compliance with operational procedures, security policies, regulatory requirements, and Bank Negara Malaysia's RMiT guidelines.
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