Executive - International Customer Service

Company Name: GCE International Inc.

Location: Dhaka (Gulshan)

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202675242

About The Role Blue Pineapple Technology Ltd. is expanding its International Operations Team and is seeking motivated, disciplined, and results-oriented professionals to join our growing team.

The International Customer Service & Operations Executive will play a key role in managing international customer communications, coordinating real-time operational activities, and ensuring the smooth execution of daily business processes.

This position offers an opportunity to work in a dynamic, performance-driven environment where effective communication, sound decision-making, and operational excellence are essential. The ideal candidate will demonstrate professionalism, adaptability, accountability, and the ability to perform effectively in a fast-paced setting.

If you are confident in English communication, skilled at multitasking, and committed to building a long-term career in international customer service and operations, we encourage you to apply.

Key Responsibilities

• Manage high-volume international inbound and outbound calls with professionalism and efficiency.
• Respond to customer inquiries, assess concerns, and ensure timely and effective resolution.
• Take ownership of customer issues and maintain clear, professional communication throughout the resolution process.
• Coordinate real-time operational activities, dispatch processes, and related communications.
• Prioritize tasks and manage competing responsibilities to maintain service quality and operational efficiency.
• Assess situations promptly, make informed decisions, and implement appropriate solutions under pressure.
• Maintain accurate records, system updates, customer information, and operational documentation.
• Build and maintain strong professional relationships with international clients, customers, and internal stakeholders.
• Utilize CRM platforms, communication systems, and other operational tools effectively.
• Adapt quickly to changing priorities, operational requirements, and business processes.
• Work independently with a strong sense of accountability while collaborating effectively with team members.
• Maintain composure during urgent situations and help ensure uninterrupted service delivery.

Requirements

• Experience: 1-5 years
• Education: bachelor in any discipline
• Skills: call center operations, customer service skills, contact center management, customer-service, customer service management, customer service, call center management, customer relations

Last Date of Application: 12 November 2026