Executive, IT - Application & Compliance

Application and Database Management

• Provide first level IT application support to users within the organizations
• Application bug fixing and patch management
• Work hand in hand with vendors for Database maintenance and performance monitoring
• In-house reports enhancements and modifications (e.g. SQL Server Reporting, Crystal Report)
• Extract from database and develop ad-hoc reports in Excel
• Work hand in hand with solution provider to achieve organization's requirement, translate business requirement into technology.
• Coordinate User acceptance test activity for system change and new system deployment
• Maintain tools for managing applications, data, and applications systems performance
• Coordinate and conduct user training for applications
• Develop and maintain application user manual
• Develop System training material
• IT Project manager role for system implementations / customization

IT Support & Solution Provider Relationship Management

• Monitor SLA of application support between organization and Solution Provider
• Liaise with software suppliers on the development of system enhancements to overcome known problems or further fulfil user requirements.
• Responsible for all It helpdesk incidents tickets and request fulfillments elated to applications.

Application Access Management

• Govern and coordinate IT security process for third party network access
• Govern and coordinate IT security process for Database access compliance
• Govern process of creation and deletion of applications system users
• Access matrix development and maintenance

IT Governance & Compliance

• Application Change Management process ownership and maintenance
• Change advisory reporting and coordination
• Application change approval
• Change control, User acceptance test (UAT) and change implementation
• Point of contact and is responsible for coordinating all application change
• Change documentation and review
• Responsible for all governance documentation and review task for IT Department

Requirements

• Degree in Computer Science or Information Technology
• Fresh graduate is welcoming to apply

Knowledge and skill in:

• Microsoft SQL Server
• MySQL
• System development lifecycle (SDLC) (new system development or system changes)
• Managing Change
• Data Analysis
• Microsoft Server
• Linux
• .Net
• Java & PHP
• Project Management
• Application systems – experience of recording and solving application support issues from customers, prioritizing requests, implementing and communicating timely solutions, both in database and web environments.
• Experience in managing IT change management
• Experience managing third party security monitoring for application and database