Executive, IT

Main Tasks

You will be responsible for supporting, administering, and improving the organisation’s enterprise applications, BI tools, digital forms, and software solutions. You will provide user support, manage application access and configurations, and support dashboards, reporting, digital workflows, and system implementations. You will also contribute to process automation and digitalisation initiatives under the Enterprise, Application & Data function.

• Administer and support enterprise and departmental business applications used across the organization.
• Manage application user accounts, roles, permissions, configurations, and access requirements according to approved procedures.
• Provide Level 1 and Level 2 application support, troubleshoot issues, and escalate to vendors or relevant technical teams when required.
• Develop and maintain digital forms and workflows using online forms and other approved digital platforms, including approval flows, notifications, conditional logic, and data collection.
• Support the development and maintenance of BI dashboards, reports, KPIs, filters, and data visualizations using approved BI tools.
• Perform basic data preparation, validation, reconciliation, and troubleshooting for dashboards and reporting.
• Support software and SaaS administration, including installation, configuration, licensing, subscriptions, renewals, and version management.
• Participate in requirements gathering, application testing, User Acceptance Testing (UAT), implementation, deployment, and post-implementation support.
• Maintain application documentation, user guides, SOPs, issue records, configuration records, and change information.
• Coordinate application incidents, enhancement requests, and technical matters with software vendors and service providers.
• Identify opportunities to digitize or automate repetitive and manual business processes using approved low-code/no-code, workflow, and digital solutions.
• Support approved AI-enabled applications and other digital innovation initiatives where applicable.
• Ensure application activities comply with IT policies, access-control requirements, data protection practices, and software licensing requirements.

Education/Qualification

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Software Engineering, Data Analytics, or a related field.
• Relevant certifications in application support, BI, cloud, databases, or low-code/no-code platforms are an added advantage.

Experiences & Knowledge

• 1–3 years of experience in IT application support, enterprise systems, business applications, data/reporting, or a related role; fresh graduates with strong relevant project or internship exposure may be considered.
• Knowledge of enterprise application administration, digital forms, BI/dashboard tools, and SaaS applications.
• Basic knowledge of SQL, databases, data validation, APIs, or system integration is an advantage.
• Experience with ERP or other business applications is an added advantage.
• Knowledge of User Acceptance Testing (UAT), application documentation, access administration, and software licensing is preferred.

Functional & Competency Skills / Personal Attributes

• Enterprise application administration and troubleshooting.
• BI, dashboard, reporting, digital form, and workflow support.
• Analytical thinking, problem-solving, and attention to detail.
• Good written and verbal communication and user-service skills.
• Ability to understand business requirements and translate them into practical digital solutions.
• Good planning, prioritization, teamwork, and cross-functional collaboration.
• Proactive, self-motivated, responsible, accountable, adaptable, and willing to learn new technologies.
• Able to work independently, manage multiple priorities, and maintain professionalism and integrity when handling company systems and data.