Executive, IT

About Us

Novugen is a wholly owned subsidiary of SciTech International, a UAE-based group with over 30 years of experience in the healthcare industry. We specialize in venturing into strategic healthcare businesses and developing world-class healthcare facilities across the globe. With operations in multiple countries across continents, our global presence and expertise empower us to meet the complex challenges of delivering hard-to-source, technology-intensive pharmaceutical products to market.

Our manufacturing facilities in Bandar Enstek, Negeri Sembilan, are the first USFDA-approved pharmaceutical manufacturing facilities in Malaysia and Southeast Asia. We are also the first pharmaceutical company in the region to be vertically integrated from R&D to manufacturing, giving us greater control over the supply chain and reflecting our commitment to meeting a wide range of stringent regulatory standards.

At Novugen, we are united by a shared vision, with a team of talented individuals from diverse backgrounds and nationalities working together towards one common goal. We are driven by a passion for science and innovation, striving to accelerate the launch of pharmaceuticals that lack robust generic alternatives due to their complexity. Our continued investment in R&D and dedication to excellence aim to provide early access to affordable, high-quality medicines, impacting lives across the world.

Together, we are shaping the future of healthcare and changing lives everywhere.

About the Role

The Executive, Information Technology is responsible to provide day-to-day proactive IT related operational support to the business users. This role requires a hands-on person with strong technical skills in computing hardware and software troubleshooting, maintenance and repairs. The role requires a focus on quality customer services and building rapport with the people.

Key Responsibilities

• Act as first line of support for IT service desk, over the phone, email, or for walk in customers.
• Maintain a friendly, positive and respectful attire; demonstrate patience and ability to work in a team environment
• Be proactive and take appropriate decisions on ground in support calls resolutions.
• Perform on site and/or remote troubleshooting through diagnostic techniques and pertinent questions.
• Escalate issues and/or problems to the immediate supervisor for guidance in resolution whenever required.
• Maintain daily log of activities in support desk system.
• Keep the issue/ problem reporting customer updated on the resolution status, considering the requested severity level from the customer.
• Unpack and install new computer systems and equipment.
• Keep abreast with new technologies, and present ideas to supervisor to implement to bring efficiencies in IT support function.
• Coordinate with vendors on equipment or services procurements, delivery, repairs, returns of defective equipment, warranty claims, service visits scheduling on need basis, and others as necessary under directions of the immediate supervisor.
• Exhibit a strong sense of responsibility and customer service orientation.
• Practice collaborative, and ‘be part of the solution’ attitude towards all professional engagements.
• Exercise adaptability, credibility, and integrity in all engagements & communications.
• Maintain daily data backup and restoration for all assigned systems.
• To follow the standard operating procedures defined and ensure compliance.
• Contribute effectively in the team projects ensuring quality of work and the outcomes are achieved as planned.
• Coordinate effectively with cross functional teams for shared operational tasks and ensure the deliverables are completed as scheduled.
• Under directions and guidance, proactively engage in systems and security management operations

About You

• Preferably Bachelor's degree in Computer Science or equivalent.
• Minimum 1-3 years of IT Service Desk experience.
• Familiar with IT infrastructure, cybersecurity, software development or equivalent.
• Has knowledge of deploying and configuring end user's workstations.
• Proficiency in Windows/Linux/Mac OS.
• Having A+, Network+, Cloud+ Certification is desired
• Skilled in basic networking, internetworking, cable splicing, cross over cables, cable crimping and cable testing tools.
• Experience with remote desktop applications and help desk software.
• Possess strong attention to detail and problem-solving skills.
• Basic knowledge of backup and restore operations.
• Demonstrated ability to communicate, present, and influence credibly and effectively to both internal and external stakeholders.

Job Type: Full-time

Application Question(s):

• Please state your notice period.
• Please state your expected salary.

Education:

• Bachelor's (Preferred)

Work Location: In person