Executive, IT (Infrastructure & Security)

About the role

You will play a key role in managing and supporting the organization’s IT infrastructure, ensuring system reliability, security, and performance. This role typically involves both hands-on technical work and strategic planning to support business operations and digital transformation initiatives.

Job Responsibilities:

• Handle daily IT operational activities, including troubleshooting, preventive maintenance, incident management and problem resolution.
• Plan, organize, implement and monitor IT CAPEX and OPEX for the team.
• Source, evaluate and negotiate with vendors to select appropriate hardware and software while ensuring long-term value and minimizing premature obsolescence.
• Manage IT resources, ensuring all hardware and software are maintained, updated and optimized for performance.
• Ensure IT service delivery meets KPIs and complies with internal IT Policies and Procedures.
• Manage documentation, administration and purchasing activities related to IT equipment, software, and service contracts.
• Maintain all IT infrastructure and security-related equipment under the IT Infrastructure & Security Team.
• Respond to IT incidents and service requests within the targeted internal/external SLA timelines.
• Implement corrective and preventive measures to reduce recurring system, network or hardware issues.

Job Requirement:

• Candidate must possess at least a Bachelor’s degree in Computer Science or Networking or similar.
• Strong in documentation & paperwork, especially preparation of approval papers, technical proposals and procurement documents.
• Technical proficiency in networking – WAN, LAN, VLAN, WLAN, switching, routing, structured cabling, basic configuration & troubleshooting.
• Basic knowledge of network security, monitoring tools, network optimization and industry best practices.
• Strong attention to detail with excellent diagnostic skills.
• Analytical thinking and strong case management skills.
• Effective communication and interpersonal abilities for user interaction and vendor management.
• High competency in administration and documentation, particularly for technical reports and approval papers.
• Demonstrates strong skills in teamwork, problem-solving, customer service, communication, result orientation, decision-making, self-motivation, integrity, ethical conduct, and continuous learning.