Executive, IT (Operations & Support)

About the role

Join the dynamic IT team as an Executive, IT Operations & Support. In this full-time position based in Kuala Lumpur, you will play a crucial role in ensuring the smooth and efficient running of the company's IT infrastructure and supporting our employees.

Job Responsibilities: -

1. Asset management

• Work with disposition and acquisition of current company asset.
• Responsible to maintain & manage the asset information to make sure it is updated and in order.
• Participate actively in acquiring new asset and to ensure due diligence is carried out.
• Provide accurate data to finance department for internal charge back matters.
• Keeping records of company asset .
• To process notebook request for new joiner, current and resigned employees.

2. Helpdesk & 1st level support & troubleshooting

• Responsible in providing technical assistance and support related to desktop, application system or software.
• To compile documentation and related report for support ticket .

3. IT application support & development

• To maintain and administer settings and configuration of desktop, system and applications.

4. Network and infrastructure support & maintenance

• Respond to queries, run diagnostic programs, isolate problems and determine and implement solution.
• Understand system functional for end user & admin function.

Job Requirements: -

1. Bachelor's degree in computer science, information systems, information technology, or computer engineering.
2. Minimum 2 years of experience in an IT operations or support role, ideally in a fast-paced, corporate environment.
3. Strong technical skills in hardware and software troubleshooting, network administration, and IT security best practices.
4. Excellent problem-solving and analytical skills, with the ability to think critically and devise innovative solutions.
5. Good communication and interpersonal skills to effectively liaise with users and stakeholders at all levels.
6. Experience in designing, developing, and optimizing SharePoint solutions, such as workflows, web parts, forms, reports, and dashboards, using SharePoint Designer or other related tools.
7. Relevant tertiary qualifications in Information Technology, Computer Science or a related field.