EXECUTIVE - IT SHARED SERVICES

• Provide general IT support for IGB Group of Companies and office environments.
• Perform maintenance and basic troubleshooting for CCTV systems, parking management systems, License Plate Recognition (LPR), computers, servers, and network infrastructure (LAN, WiFi, and fiber connectivity).
• Monitor and maintain network equipment, switches, servers (Hyper-V/VMs), and firewalls to ensure maximum uptime.
• Serve as primary IT support based in the Fire Control Centre (FCC) to ensure smooth day-to-day operations for site teams.
• Carry out backup, restoration, and remote support activities to ensure continuous business and operational continuity.
• Monitor the health and performance of CCTV feeds, parking systems, servers, network devices, and data backups.
• Conduct routine daily system health checks for servers, storage, and network monitoring via Zabbix.
• Support site renovation projects, including IT hardware setup, network switch configuration, and vendor coordination.
• Provide support on office-hour and be willing to work on shift schedules (5 working days, 1 day off), including weekends and public holidays.

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field.

• Basic knowledge of computer hardware, servers, networking, and IT system administration.

• Familiar with Microsoft Office, Windows OS, Windows Servers, and standard IT support tools.

• Certification in CompTIA A+, Network+, or similar is an advantage.

• Fresh graduates or candidates with up to 2 years of experience.

• Willingness to work on shifts and be on standby after office hours if required.

• Strong troubleshooting skills and a proactive work attitude.

• Good communication skills and the ability to work in a fast-paced environment.

• Position available at Mid Valley Megamall, Kuala Lumpur.