Executive IT Support

Location: Onsite Monday – Friday; Hyattsville, MD

Duration: 1-year contract

Pay: $35+/hour

Job Description

Our Retail client with over $80B in annual revenue has over 2,000 stores, across 21 US states, with over 400,000 employees. This company is a leader in sustainable retailing with a passion for delivering excellence. By driving omni channel growth, efficiency in the shopping experience and continuing to develop with new technologies; this company is growing and developing continuing success.

This individual with provide highly technical and immediate assistance to our senior level executives and other traveling business partners. This person will drive optimal corporate campus experience to ensure all technologies are operational and partners with third parties to ensure consistent delivery of services.

Responsibilities

• Identify, troubleshoot and analyze complex business IT problems for our Senior Executives across all brands and entities
• Coordinate, conduct, and lead meetings to drive solutions from IT as it relates to issues impacting our Executives
• Liaise with vendor partners, business users, IT programmers and IT Service owners regarding solutions for meetings, new technology and enhancements to existing technology as it relates to the needs of our Executive partners
• Provide immediate onsite support for offsite meetings and sponsored events
• Coordinate with other IT staff and users to identify the need for new systems and/or recommend enhancements to improve IT operations
• Perform data analysis on trends in specific platforms for process improvement
• Complete reviews, trending analysis, develop action plans, and take action on resolving chronic incidents
• Communicate / interface with other IT associates to improve IT systems to keep up with demand from our Executive users need for immediate data
• Prepare reports, and/or present findings to IT Leadership
• Travel to multiple locations to support our various geographically located Executives, including home visits for the highest level Executives and Board Members

Qualifications

• Bachelors Degree in Computer Science, Technical field and/or Business related field - Equivalent trainings/certifications/experience equivalency will be considered
• 3 or more years of equivalent experience in relevant job or field of technology
• Excellent written and verbal communication skills; ability to communicate across the organization
• Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure
• Ability to take on mid to large projects from start to finish and work independently on these efforts with minimal direction required
• Highly collaborative with proven experience partnering & influencing

Preferred Qualifications

• Masters degree, Advanced training and or certifications in relevant field/s of study preferred
• Experience in Agile teams and or Product/Platform based operating model
• Experience in retail or grocery preferred

Category Code: JN008

Seniority Level: Mid-Senior Level