Executive – IT Support

Company: KLM Axiva Finvest Ltd.
Location: Corporate Office, Edappally, Kochi
Department: Information Technology (IT)
Employment Type: Full-Time

Job Summary

KLM Axiva Finvest Ltd. is looking for a proactive and technically skilled Executive – IT Support to provide technical assistance to corporate office employees and branches. The role involves troubleshooting hardware and software issues, resolving branch-level technical complaints, guiding branch staff on hardware-related queries, and ensuring the smooth functioning of IT infrastructure across the organization.

Key Responsibilities

• Provide technical support to corporate office employees and branches for hardware, software, and system-related issues.
• Handle hardware-related queries from branches, clarify technical doubts, and guide branch staff in troubleshooting and resolving issues.
• Diagnose and resolve issues related to desktops, laptops, printers, scanners, biometric devices, and other IT peripherals.
• Coordinate with branches to identify technical problems and provide timely solutions through phone, remote support, or on-site visits when required.
• Arrange hardware repair, replacement, or vendor support for issues that cannot be resolved remotely.
• Install, configure, maintain, and troubleshoot computer systems, operating systems, and business applications.
• Troubleshoot LAN, Wi-Fi, internet connectivity, and other basic network-related issues.
• Coordinate with hardware vendors, service providers, and other stakeholders to ensure timely issue resolution.
• Maintain records of IT complaints, service requests, troubleshooting activities, and resolutions.
• Monitor IT assets and maintain accurate records of hardware inventory, allocation, and movement.
• Ensure timely resolution of technical complaints to minimize operational downtime and business disruption.
• Support IT infrastructure upgrades, new system installations, and other technology-related activities.

Educational Qualification

• Bachelor's degree or diploma in Computer Science, Information Technology, Computer Applications, or a related field.
• Relevant technical certifications will be an added advantage.

Required Skills

• Good knowledge of computer hardware, peripherals, and troubleshooting techniques.
• Basic understanding of networking, internet connectivity, and Windows operating systems.
• Ability to explain technical solutions clearly to non-technical branch employees.
• Strong problem-solving, communication, and coordination skills.
• Ability to manage multiple support requests and ensure timely closure.
• Willingness to coordinate with branches and travel for technical support when required.

Experience

Freshers with relevant technical knowledge may apply

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person