Executive - IVRS

Sabine Hospital & Research Centre Pvt Ltd is a premier healthcare facility and a leading centre for infertility treatment. We are looking for a responsible and customer-focused Executive – IVRS to join our team at Sabine Hospital & Research Centre, Thevally, Kollam. The candidate will be responsible for handling patient calls, coordinating appointments, providing accurate information, and ensuring a smooth patient experience.

Key Responsibilities

• Handle inbound and outbound patient calls professionally.
• Respond to patient enquiries regarding appointments, consultations, services, and hospital facilities.
• Coordinate and schedule patient appointments as required.
• Provide accurate information about doctors, departments, timings, and available services.
• Follow up with patients regarding appointments and enquiries.
• Maintain proper call records and update patient information in the system.
• Coordinate with relevant hospital departments for patient requirements.
• Handle patient concerns courteously and escalate issues when required.
• Ensure timely follow-up and effective communication with patients.
• Maintain confidentiality of patient information and follow hospital policies.
• Achieve assigned call-handling and follow-up targets.

Qualification

• Graduate in any discipline.
• Prior experience in IVRS, hospital reception, telecalling, customer service, or healthcare coordination will be preferred.
• Good communication skills in English and Malayalam.
• Basic computer knowledge and familiarity with hospital/CRM software is an advantage.
• Good interpersonal and telephone-handling skills.
• Candidates with a patient-focused and professional approach are preferred.

Skills Required

• Excellent verbal communication
• Patient handling and customer service
• Telephone etiquette
• Appointment coordination
• Basic computer skills
• Follow-up and coordination skills
• Ability to work in a hospital environment

Contact email ID: [email protected]

Phone Number: 9249098255

Location: Sabine Hospital & Research Centre, Thevally, Kollam, Kerala

Work Location: In person