Executive, Key Account

Job Descriptions:

·        Develop and maintain strong working relationships with key customers while building an in-depth understanding of their business, market landscape, and industry trends.

·        Leverage market insights, customer dynamics, shopper marketing knowledge, trade fund availability, and supply chain operations to develop and execute business strategies, Annual Customer Business Plans, Quarterly Business Reviews (QBRs), and promotional plans for assigned key accounts.

·        Lead and collaborate with key customers to implement business strategies and ensure effective execution of agreed plans to achieve mutual business objectives.

·        Conduct regular business reviews with customers to evaluate business performance, identify gaps and opportunities, and implement action plans to improve sales growth and execution.

·        Work closely with the Sales Operations team to ensure effective communication, coordination, and flawless execution of trade programs and promotional activities.

·        Take full ownership of assigned key accounts by achieving sales growth, profitability, market share, distribution, and trade execution targets while managing trade investment within the approved budget.

·        Manage and monitor key account receivables by reviewing Accounts Receivable (AR) ageing and coordinating closely with the Credit Control and Finance teams to ensure timely collection.

·        Conduct regular trade visits to audit in-store execution, monitor product availability, merchandising standards, pricing, and promotional compliance at outlet level.

·        Follow up closely with customers and internal teams to ensure timely and effective execution of agreed initiatives and resolve any operational issues.

·        Prepare sales forecasts, business reports, and performance analysis to support business planning and decision-making.

·        Perform any other duties or ad hoc assignments as delegated by the immediate superior from time to time.

Job Requirements:

·        Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, or equivalent in any discipline.

·        Minimum 1 year of working experience in Key Account Management, Sales, or Customer Management. Experience in the FMCG industry and managing major retail accounts will be an added advantage.

·        Exposure to trade operations, category management, shopper marketing, or trade marketing will be an added advantage.

·        Proficient in Microsoft Office applications (Excel, PowerPoint, and Word)

·        Strong analytical, communication, negotiation, and relationship management skills.

·        Resourceful, proactive, and committed to continuous improvement with strong problem-solving abilities.

·        Able to work independently as well as collaboratively in a fast-paced environment.

·        Willing to travel extensively across Malaysia to support business needs and customer engagement to gain broad exposure and career development opportunities within the company.