Executive - Key Account Customer Service

Hiring Company : Konix (M) Sdn Bhd

Responsibilities:-

• To mainly support the sales department's operability & functionality, either externally or internally.
• To tighten up the harmonious relationship between the company and customers so as to achieve the company's goals and objectives.
• To liaise and coordinate with the relevant department person in charge in order to smooth the workflow.
• To promptly & accurately respond to customers’ requirements & handle customers’ complaints at all times.
• To assist in gathering & preparing the market intelligence activities information such as market share, pricing, product, competitor analysis and general development in the industry.
• To review customers’ orders before accepting the order.
• To assist & follow up the collection of outstanding debt from customers.
• To review the customer agreement before submitting to the Legal department.
• To guide & lead the senior/sales assistant, senior/sales clerk in job functionality.
• Preparing, scheduling, coordinating, and monitoring assigned projects.
• Scheduling and coordinating meetings and conference calls on project-related events with the team and customer.
• Involved in project meetings, project planning, and scheduling with internal and external team members.
• Any other job assignments required by the immediate superior from time to time.

Requirements:-

• Minimum qualification: Diploma/Degree Business Administration.