Executive, Loyalty Operations

• This position is responsible for delivering comprehensive administrative and operational support across a variety of organizational activities.
• Key duties include managing the full cycle of membership applications, including processing, and post application administration requirements.
• Coordinating and conduct regular NS Full Time engagement talks, organizing member’s engagement events such as the HomeTeamNS Annual Children’s Education Awards among others.
• The role also entails maintaining accurate member data in the CRM system, verifying and processing application documents, and responding efficiently to member inquiries via multiple communication channels. Ensure data accuracy and provide reliable data to internal stakeholders when required.
• Additionally, the position supports HomeTeamNS events and activities, which may require working outside standard office hours, and ensures reliable data is provided to internal stakeholders.
• Address and resolve members’ feedback and complaints to ensure an outstanding customer service experience.
• Overall, the role emphasizes meticulous administration, strong organizational skills, and a commitment to high-quality member service.
• To provide comprehensive support for the enhancement and management of the CRM and mobile applications.

Job Requirements

• Applicants must possess at least a Diploma, Advanced/Higher/Graduate Diploma, or an equivalent qualification in any discipline.
• Shows a strong understanding of data accuracy and demonstrates effective data entry skills in administrative tasks. Displays meticulous attention to detail.
• Has strong organisational skills, the ability to troubleshoot and resolve issues, and demonstrates resilience in overcoming challenges.
• Demonstrates advanced proficiency in Microsoft Office applications, particularly Excel, with experience in data analysis and reporting such as using PivotTables.
• Proficiency in Canva for creating presentations and visual materials would be an added advantage.
• Exhibits excellent written and verbal communication skills.
• A minimum of two years of relevant work experience is required for this role.
• Candidates with experience in clerical, administrative, or event support roles, or with a similar background, will be given preference.