Executive Mart Operations

Key Responsibilities

• Handle customer complaints professionally through calls, emails, or CRM systems
• Coordinate with relevant departments for issue resolution
• Ensure closure of complaints within the defined TAT
• Maintain accurate records of customer interactions and complaint status
• Follow up with teams and customers until resolution is completed
• Support day-to-day customer service and operations activities

Required Skills

• Good communication skills (English & Telugu preferred)
• Customer handling and problem-solving ability
• Experience in complaint management / customer support / operations
• Basic CRM and computer knowledge
• Good follow-up and coordination skills
• MS Office and Excel proficiency
• Ability to handle multiple tasks under pressure