Executive Meetings Manager

JOB DESCRIPTION POSITION: Executive Meetings Manager

DIVISION: Sales & Marketing

REPORTS TO: Director of Sales

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Full-Cycle Sales & Planning Proactively solicit, book, and manage small group programs and executive meetings Respond to inquiries within defined service level agreements (4–24 hours) Negotiate contracts and secure signed agreements to achieve revenue goals

Client Relationship Management Serve as the primary point of contact from inquiry through post-event follow-up Manage all aspects of the client experience including room blocks, meeting space, and food and beverage Deliver a seamless, high-touch planning experience reflective of PUBLIC’s brand

Event Detailing & Documentation Prepare detailed Banquet Event Orders (BEOs), floor plans, and group resumes Communicate all event details clearly to internal departments Ensure accuracy and alignment across all operational teams

Revenue Optimization Meet or exceed monthly and annual revenue goals Upsell audio-visual services, enhanced menus, and additional hotel offerings Identify opportunities to maximize profitability across all booked programs

On-Site Coordination Attend and oversee events to ensure flawless execution Serve as the on-site contact for clients, troubleshooting and resolving issues in real time Partner with Culinary, Banquets, Front Office, and Housekeeping to deliver exceptional service

WORK SCHEDULE

Due to the nature of this role, flexibility is required to support client events, including evenings, weekends, and holidays.

POSITION EVOLUTION and OTHER DUTIES

This job description is not an exhaustive list of all job functions a team member may be asked to perform. Responsibilities may evolve based on business needs and will be discussed with the team members.

Due to the nature of the hospitality industry, team members may be required to work varying schedules, including weekends and holidays, to meet business demands.

Team members will be expected to adhere to all PUBLIC policies and maintain compliance with Fire, Health, and Safety regulations.

PUBLIC is an equal opportunity employer. We select, train, and promote individuals based on ability, performance, and potential.

QUALIFICATIONS

Experience 1–3 years of experience in hotel sales, catering, or event management preferred

Technical Proficiency Experience with hospitality CRM and PMS systems such as Delphi, StayNTouch, or Opera required

Skills & Competencies Strong organizational and multitasking abilities Ability to manage a high volume of inquiries with quick turnaround times Excellent written and verbal communication skills Strong attention to detail and problem-solving capabilities Ability to balance sales prospecting with event execution responsibilities

OVERVIEW

The Executive Meetings Manager (EMM) is a hybrid sales and operations role responsible for managing the full lifecycle of small group and executive-level meetings. This position serves as a dedicated “one-stop-shop” for clients, overseeing programs from initial inquiry and contract negotiation through on-site execution and final billing.

The EMM plays a critical role in driving short-term group revenue while ensuring a seamless and elevated guest experience aligned with PUBLIC’s service standards. This role requires agility, strong sales acumen, and the ability to operate in a fast-paced, high-touch environment.

SUMMARY / OBJECTIVE

The Executive Meetings Manager is responsible for proactively generating and managing small group business (10–45 guest rooms) and executive meetings. This role combines sales, planning, and on-site coordination, acting as the primary point of contact for clients while collaborating cross-functionally with hotel departments.

This job description is not an exclusive or exhaustive list of all functions that a team member in this position may be asked to perform. Responsibilities may evolve based on operational needs and will be discussed with the team member as necessary.