Executive, Merchant Support

Assist the team with merchant/partner onboarding procedures as needed, particularly when additional support is required.

Coordinate with other Merchant/Partner teams, as well as internal Business and Technical teams, to support onboarding activities.

Assist the team in collecting and completing required partner documentation from BD, particularly when additional support is required.

Support BD activities during pre-sales, implementation, and post-sales stages.

Assist in reviewing technical documents (e.g., API documentation) and flag potential issues or inconsistencies. (Preferred, but not required)

Assist in coordinating and monitoring operational tickets as needed.

Assist with internal training and knowledge-sharing sessions as needed.

Coordinate internal and external stakeholders through email, phone, meetings, or other applicable communication channels.

Handles the checking or coordinate internal and external stakeholders related to:

Transaction tracking

Fraud and chargeback transactions

Transaction errors

Operational issues

Scheduled and unscheduled system changes

System outages

Assist in preparing regular support-related reports for Management.

Assist in preparing ad-hoc statistical reports and analysis on payment transactions as required.