Executive - Non Performing Loan (NPL)

Main Purpose of Job :

• To manage External Collection Agencies operation activities and handle any administration work related non-calling operation activities.

• To maintain and/or further improve External Collection Agencies performances to achieve collection target set by Management.

Job Responsibilities:

• To adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements by Malaysian laws.

• Responsible in monitoring ECA’s assigned target given - daily / weekly / monthly and delivery satisfactory collection result.

• To conduct ECA’s visitation, ensure to adhere visitation guideline and collecting relevant documents (supporting document) to be presented/highlight to Management over adverse discrepancies noted / audit findings.

• To served and practice excellent customer service and maintain/establish good relationship with clients.

• To attend ECA’s and customers’ enquiry/complaints via telephone and walk-in customer within stipulated standard turnaround time (TAT).

• Responsible over monthly or by Multiple Due Date (MDD) cycles of file assignment and special arrangement accordingly to job scope.

• To assist Team Leader / Unit Head on administration matter or any relevant task list request by Management.

Job Requirement :

• SPM / STPM / Diploma or Degree holder or professional qualification in relevant disciplines.

• Minimum 1 to 2 years working experience in collection in general or any related field.

• Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.