Executive Officer - Case Manager

The DWP is recruiting for 108 Executive Officer Work Coaches

The locations are across Yorkshire and Lincolnshire

Bridlington YO16 4LP, Grimsby DN31 1AH, Harrogate HG1 5PZ, Hull Britannia House HU2 8NF, Scarborough YO12 7AJ, Scunthorpe DN15 6JT, York Monkgate YO31 7JZ, Barnsley S70 2RL, Dinnington S25 2LZ, Doncaster DN1 3LL, Maltby S66 7DA, Mexborough S64 0BD, Rotherham S60 2DL, Sheffield Bailey Court S1 3SY, Sheffield Cavendish Court S1 2DR, Sheffield Hillsborough S6 2GG, Sheffield Woodhouse S13 7QX, Wombwell S73 0JE, Bradford Eastbrook Court BD1 5AH, Bradford Westfield House BD1 3BE, Castleford WF10 1HY, Dewsbury WF12 8EF, Guiseley LS20 8AF, Halifax HX1 1PE, Hemsworth WF9 4HP, Huddersfield HD1 2NE, Keighley BD21 5AG, Leeds Park Place LS1 2SL, Leeds Southern House LS9 6TF, Morley LS27 9EB, Pontefract WF8 1DR, Pudsey LS28 7RQ, Seacroft LS14 6UZ, Spen Valley WF15 6DD, Todmorden OL14 5HU, Wakefield WF1 1PL

As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.

Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.

As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.

If you're looking for a job that makes a clear difference to people's lives, a Work Coach role in DWP could be just what you are looking for.

The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact daily on site in DWP estate. Some of the main activities are set out below:

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Benefits

Alongside your salary, the Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme. This means for your salary of £32,137 DWP contributes £9310.08.

Find out what benefits a Civil Service Pension provides

We also have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.

Closes: 11:55 pm on Thursday 29th October 2026.