Executive - OFS

Job Purpose The Customer Relations Executive is responsible for ensuring an excellent customer experience by handling customer enquiries, managing subscriptions, coordinating deliveries, resolving complaints, and building long-term relationships with customers and community residents.

Key Responsibilities

Customer Service

• Attend customer enquiries through phone, WhatsApp, and in person.
• Guide customers on products, subscriptions, and services.
• Resolve customer complaints promptly and professionally.
• Ensure a high level of customer satisfaction.

Order & Delivery Coordination

• Coordinate daily customer orders and subscriptions.
• Work closely with the delivery team to ensure timely deliveries.
• Share order updates with customers when required.
• Follow up on pending or delayed deliveries.

Customer Relationship Management

• Maintain customer records and purchase history.
• Conduct follow-up calls after deliveries.
• Collect customer feedback and share improvement suggestions.
• Build strong relationships with community residents and repeat customers.

Sales Support

• Promote new products, seasonal offerings, and subscription plans.
• Identify opportunities for upselling and cross-selling.
• Support promotional campaigns and customer engagement activities.

Administration & Reporting

• Maintain customer databases and enquiry records.
• Prepare daily and monthly customer service reports.
• Coordinate with store, farm, procurement, and operations teams for smooth execution.

Skills Required

• Excellent communication skills (English, Telugu, and Hindi preferred)
• Strong customer service orientation
• Good interpersonal and relationship-building skills
• Problem-solving ability
• Basic computer knowledge (MS Office, Excel, WhatsApp Business)
• Ability to multitask and work under pressure

Qualifications

• Graduate in any discipline.
• 2–4 years of experience in customer service, retail, hospitality, or sales support.
• Experience in food retail, supermarkets, hospitality, or FMCG will be an added advantage.