Executive Operation & Customer Service

Job highlights

• Job Category: Dangerous Goods. Job Type: Full Time. Job Location: Mumbai. Qualification: Graduate.
• Experienced Required: 02-05 years
• Required Skills Abilities

We are seeking an experienced DG Operations Customer Service Executive with hands-on experience in handling Dangerous Goods (DG) air export shipments, ensuring compliance with IATA Dangerous Goods Regulations (DGR), and coordinating with airlines and internal teams for smooth shipment movement.

Job Details

• Job Category: Dangerous Goods
• Job Type: Full Time
• Job Location: Mumbai
• Qualification: Graduate
• Experienced Required: 02-05 years

Required Skills Abilities

• Knowledge of IATA Dangerous Goods Regulations (DGR).
• Hands-on experience in DG air export booking and documentation.
• Ability to verify DG shipment documents and identify discrepancies.
• Good coordination and communication skills.
• Strong follow-up, problem-solving, and documentation skills.
• Ability to work effectively with airlines and internal operational teams.

Key Responsibilities

• Coordinate with airlines for DG approvals, space allocation, and booking confirmations.
• Handle booking and documentation of Dangerous Goods air export shipments in compliance with IATA DGR.
• Verify MSDS, DGD, battery declarations, and other shipment-related documents.
• Communicate freight rates, DG surcharges, fees, and shipment conditions to customers and internal teams.
• Track shipments from booking to uplift and final destination.
• Handle shipment rejections, irregularities, and re-bookings with appropriate corrective action.
• Coordinate with warehouse, transport, and customs teams to ensure smooth shipment movement.
• Maintain accurate records of DG approvals, DGD copies, and audit documentation.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.