Executive, Operations & Retail Support

Please indicate your current and expected salary. Interested persons are invited to send their resume to [email protected].

Salary will commensurate with qualifications and working experience. Only shortlisted candidates will be contacted.

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Executive, Operations & Retail Support (Part Time)

Reporting to Team Lead, Enterprise & Community Engagement

Job Description:

• Centre Operations & Retail Support

• Centre Operations

  • Serve as the first point of contact for visitors, beneficiaries, and families at the Club Rainbow Resilience Hub
  • Manage front counter duties, including calls, enquiries, and visitor coordination
  • Coordinate the on-site implementation of programmes, including space setup, scheduling, and logistical arrangements
  • Ensure general upkeep, cleanliness, and maintenance of the Centre and equipment
  • Manage incoming and outgoing mail, office and pantry supplies, and basic procurement
  • Ensure office equipment is properly maintained and in good working condition
  • Support donation handling (include donation-in-kind) as well as asset and document disposal with Finance
  • Support Workplace Safety & Health (WSH) and Environmental Sustainability & Governance (ESG) initiatives, and compliance with organisational policies.

• Retail Support (at Ang Mo Kio)

  • Support day-to-day operations of the retail’s shopfront, including customer service, sales transactions, merchandise display, stock replenishment and inventory management
  • Facilitate the collection and fulfilment of merchandise, baked goods and online orders

• Business Development

• Merchandise & Order Administration

  • Support online order processing, including: Packing orders (individual), Coordinating delivery or self-collection (buyer/vendor), Sending order e-confirmations
  • Support offline order processing, including: Packing orders (bulk order), quality check / repacking when necessary

• Inventory & E-commerce Support

  • Support MarCom to update product listings on e-commerce platforms
  • Maintain and update sales and inventory records accurately and promptly
  • Support stock takes and inventory reconciliation exercises
  • Monitor merchandise stock levels and flag low-stock items at multiple locations, flag and replenish items when necessary
  • Event & Booth Preparation Support: Assist with stock preparation and logistics for booth activations and events

• Individual Donors Engagement

  • Track and send letters of appreciation to major donors ($5k and above) on a weekly basis
  • Assist with contacting donors with expiring/cancelled/changed credit cards on a monthly basis and follow up accordingly
  • Respond to adhoc email enquiries from individual donors and follow up accordingly (e.g. letters of appreciation requests from donors who donated $5k and below, update mailing address/contact details, unsubscribe from mailing list)
  • Support with other adhoc individual donors engagement (e.g. invitation to appreciation events and tracking of attendance, fundraising campaign giveaways)

• General Duties

  • Assist with submitting PEPOs and tracking their approval status
  • Support Business Development with administrative coordination and documentation (market research, quotation requests, submission for interest and etc)
  • Assist with ad-hoc operational tasks and team projects as assigned

Job Requirements:

• Minimum ITE/ Diploma or its equivalent
• Minimum 3 years of relevant experience in general management of the office will be advantageous
• Sound computer skills including Microsoft Office applications
• Pleasant personality and good interpersonal skills
• Service oriented and a good team player
• Hardworking and willing to learn
• Retail or customer service experience is an advantage.

Work Arrangements:

• Required to work 4 days per week (Tuesday to Friday or as rostered)
• Primary Work Location: Ang Mo Kio, 12.30pm to 8.30pm
• Required to provide coverage across Club Rainbow’s Centres islandwide, as rostered and when operational needs arise
• 1 year renewable contract (subject to organization needs and performance)