Executive - Operations

Operations management

• Responsible for all warehouse functions of Inward, Putaway, Picking, Outbound and Inventory of Mondelez DC.
• Need to unload all the SKUs batchwise and ensure timely GR and Putaway.
• Ensure for accurate batch wise FIFO/FEFO picking and dispatches.
• Need to plan required manpower in line with volume fluctuations.
• 30 plus staff needs to be handled independently with teamwork.
• Responsible for Stock Accuracy and batch accuracy.
• Need to analyze and close all the inventory related issues timely.
• Need to ensure good hygiene in cold and dry storage areas.
• Timely redressal of customer/depot queries.
• Need to collect all the PODs regularly and ensure to complete ACCs collection of previous month before 10 th of current month.
• Not to compromise on safety of employees and premises.
• Timely escalations to Management on non-compliances.
• Taking care of GIT (Goods In Transit) for timely GRN at stores and RDs.
• Analysis of Stores and RDs complaints and solving within the defined timelines.
• Stock transfers from location to location. DC to DC based on need.
• Zone/locs finalization along with customer.

Regional P & L management

• Ensure zero debits from customer.
• Avoid productivity loss in Ops to sustain margins.
• Ensure P & L in line within budget.

Customer relationship Management

• Support in customer based on timely need.
• Resolving customer queries and sending reports timely.
• Customer escalation handling, proactively take actions to reduce complaints along with Warehouse Manager.