Executive, Operations

We are seeking a detail-oriented and proactive Operations Executive to oversee and coordinate daily operations for our commercial cleaning services. The ideal candidate will ensure service delivery meets client expectations, manage cleaning staff schedules, maintain quality standards, and assist in optimizing processes to drive efficiency and customer satisfaction.

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Key Responsibilities:

• Coordinate and supervise day-to-day cleaning operations across assigned client sites.
• Schedule and deploy cleaning teams to various commercial locations, ensuring optimal coverage and efficiency.
• Conduct regular site inspections and audits to ensure compliance with company standards and client requirements.
• Address client feedback and resolve service issues promptly and professionally.
• Train, motivate, and support cleaning staff to maintain high performance and adherence to safety and hygiene protocols.
• Monitor inventory of cleaning supplies and equipment; ensure timely procurement and cost control.
• Assist in onboarding new clients, including initial site assessments and job setup.
• Prepare operational reports and maintain records related to staff attendance, client feedback, incident reports, etc.
• Collaborate with HR and Operations Manager in hiring, training, and performance evaluation.
• Ensure compliance with health & safety regulations and company policies.

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Requirements:

• Proven experience (2–5 years) in operations, preferably in commercial cleaning, facility management, or a related field.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Good communication and interpersonal skills.
• Ability to work flexible hours
• Proficiency in Microsoft Office (Excel, Word) and basic operations software.
• Knowledge of workplace health and safety standards is a plus.

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Preferred Qualifications:

• Diploma in Business Administration, Facilities Management, or related field.
• Experience working with commercial clients in offices, retail, or industrial settings.

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