Executive - Operations

Job highlights

• Manage an assigned . department within a Fulfillment Center / Sort Center. .,ensuring smooth shift operations,productivity,quality,SLA adherence,and manpower utilization
• Experience. 13 years. of experience in Fulfillment Center,Sort Center,Warehouse,Logistics,E-commerce,or similar high-volume operations

Executive Operations

Role Summary

Manage an assigned department within a Fulfillment Center / Sort Center , ensuring smooth shift operations, productivity, quality, SLA adherence, and manpower utilization.

Key Responsibilities

• Own day-to-day operations of the assigned department/shift .
• Plan and deploy manpower based on volume and operational requirements.
• Monitor productivity, SLA, CPT, throughput, quality, and process adherence .
• Ensure compliance with SOPs, safety, quality, and audit standards .
• Track operational performance through MIS, dashboards, and daily reports .
• Identify operational gaps, conduct RCA , and drive corrective actions.
• Coordinate with upstream/downstream teams for smooth shipment flow.
• Handle operational escalations and ensure timely resolution.
• Support team training, engagement, and performance management .
• Drive process improvements and maintain a safe, disciplined, and productive workplace.

Key KPIs

Productivity | SLA/CPT | Throughput | Quality | Manpower Utilization | Process Adherence | Safety | Audit Compliance | RCA Closure

Experience

13 years of experience in Fulfillment Center, Sort Center, Warehouse, Logistics, E-commerce, or similar high-volume operations.

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