Executive - Operations (Dispatch)

JOB ROLE & RESPONSIBILITIES:

To ensure delivery, pick up, connections from the hub to thebranches every day in order to meet the service levels and customer experience.

To identify and set up operation in new areas which can derivebusiness and save cost by converting them into direct locations for bettercustomer experience and control over operation.

To design and execute routes so that day to day operation andcontingencies are managed.

To manage and roll out action plans in the event of contingenciesto ensure service levels are met.

To negotiate with Third Party Vendors and take the decisions onvolume allocation.

To resolve escalations from network and customers.

To deliver result on productivity elements which are directlylinked to operating cost.

To deliver result on cost per piece plan.

To help credit and Sales team to resolve billing disputes.

To drive team on ground and in back office to get the desiredresults in terms of service agreed and cost effectiveness.

To train new business partners. To train new team members.

To undertake new assignment or project as per business, customerand operation needs.

To manage records and retain them as necessary.

To ensure operation is executed and compliant every single day.

To manage & maintain day to day vendor relations and closeVendor bills in a timely & accurate manner.

To maintain service reports, cost reports and billing reports ofthe branches.

To constantly strive for the better customer experience andeffective operation every day.

To create atmosphere of trust between own team and internal aswell as external customer.

To promote safety and ensure all the possible safety precautionsare taken by all the team members.

Primary Responsibilities:

• To ensure delivery, pick up, connections from the hub to the branches every day in order to meet the service levels and customer experience.

Additional Responsibilities:

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category: Higher Secondary
• Field specialization:
• Degree: 12th/HSC/Intermediate
• Academic score:
• Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

• Industry:
• Role:
• Years of experience: 1 to 2

Key Performance Indicators:

Required Competencies:

Competencies

Achieve Result

Serve and Delight our customers

Collaborate and Partner with others

Required Knowledge:

Required Skills:

Required abilities

• Physical:
• Other:

Work Environment Details:

Specific requirements

• Travel:
• Vehicle:
• Work Permit:

Other details

• Pay Rate:
• Contract Types:
• Time Constraints:
• Compliance Related:
• Union Affiliation:

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.