Executive, Operations (Kuching)

The Opportunity:

We are looking for a proactive and customer-oriented Executive, Operations to join our Kuching branch. This role is responsible for supporting the daily branch operations, ensuring smooth sales processes, inventory management, customer service, and operational support for Independent Business Owners (IBOs). The successful candidate will also assist in coordinating branch events and maintaining excellent service standards.

How You'll Make an Impact:

• Ensure the branch premises, including the event hall, meeting rooms, administration office, sales counter, and common areas, are clean, organized, and well maintained at all times.
• Attend to walk-in customers and IBOs professionally, providing accurate information and processing sales orders efficiently.
• Verify payments received and ensure they are accurately recorded and reconciled with daily sales reports.
• Assist the Assistant Manager in stock planning, stock ordering, stock receiving, and inventory replenishment according to operational schedules.
• Perform regular stock counts and maintain accurate inventory records.
• Pick, pack, and prepare customer orders, including online orders for delivery.
• Provide product information, promotional updates, and operational support to IBOs.
• Handle customer service enquiries through the Customer Service System (CSS) and assist with walk-in customer enquiries.
• Work closely with the HQ Customer Service team to resolve customer enquiries promptly and within the required service timeline.
• Support the Sales & Marketing team in the preparation and setup of branch events, seminars, and promotional activities.
• Assist in company events and functions as required.
• Carry out other duties and responsibilities assigned by the superior and management from time to time.

What We're Looking For:

• Diploma or Bachelor's Degree in Business Administration, Operations Management, Marketing, or a related discipline.
• Minimum 1–2 years of working experience in operations, customer service, retail, or administrative support.
• Good communication and interpersonal skills.
• Customer-focused with a pleasant personality and professional attitude.
• Able to multitask and work effectively in a fast-paced environment.
• Basic computer literacy (Microsoft Office applications).
• Willing to work on weekends and outside working hours when required.
• Work location: Kuching, Sarawak ( Near to Ibraco Berhad Northbank)
• Working days : Monday to Friday (10 am - 7 pm)