Executive Operations Manager

Who you are

• Proven experience supporting C-Suite or senior leadership with execution of strategic initiatives across business operations, programme management, consulting, strategy or executive support within a complex organisation
• Exceptional organisation and prioritisation skills, able to manage multiple projects/initiatives simultaneously and seamlessly without dropping threads or requiring close management
• Excellent communication, influencing, and stakeholder management skills to drive cross-functional collaboration - and influencing effectively with Sales, Consulting, Operations, Marketing, Finance, and HR - without direct authority
• Skilled in operational cadence design, performance dashboards, and metrics-driven decision-making
• Strong commercial acumen
• Exceptional judgment, discretion, and professionalism, with proven ability to operate with highly confidential information without compromise
• Strong understanding of AI, automation and productivity tools with demonstrable value of applying them to improve ways of working
• Experience within technology, software or professional services environments
• Experience leading organisational change or transformation initiatives
• We encourage you to apply, even if you don’t have everything that's listed just yet

What the job involves

• The Executive Operations Manager is a trusted partner to the CMO, responsible for turning strategy, priorities, and decisions into coordinated execution and operational realities across the organisation to reach our maximum potential. The Executive Operations Manager ensures the organisation remains aligned, informed and able to execute effectively. They spot gaps before they become problems, identify risks before they become blockers, and provide additional coordination, challenge, and support wherever they are needed most, acting as a force multiplier rather than a direct owner of business outcomes
• Operating across strategy, operations, project/programme management and executive support, this role ensures that important initiatives move forward with clarity, speed and accountability
• The Executive Operations Manager acts as a force multiplier for the CMO - connecting teams, removing obstacles, identifying risks, surfacing insights and ensuring commitments translate into measurable outcomes
• This role is suited to a highly organised operator who enjoys solving problems, navigating complexity and driving progress in a fast-moving environment. Success is measured not by activity completed, but by outcomes delivered, friction removed and organisational effectiveness improved
• Strategic execution and operational leadership
• Act as a trusted partner to the CMO, helping to ensure that strategic priorities, decisions and commitments translate into effective execution
• Maintain a live view of strategic priorities, decisions and organisational commitments
• Identify blockers, barriers, risks, and dependencies that could impact delivery - ideally before they become visible
• Drive accountability, momentum and follow-through across key initiatives
• Surface friction, issues, opportunities and trends that deserve leadership attention
• Support executive reporting, board materials and strategic communications
• Programme and project management
• Provide programme/project management where required to help strategic initiatives remain on track
• Bring structure, visibility and coordination to complex cross-functional initiatives
• Support governance, milestones, success measures and progress tracking
• Coordinate stakeholders and dependencies across teams
• Intervene where projects require additional support, course correction or escalation
• Bring structure, pace and transparency to strategic programmes
• Act as a PM resource when additional support is needed for priority initiatives
• Stakeholder management and alignment
• Build strong relationships across the organisation to improve collaboration and effective execution
• Act as a central coordination point for strategic initiatives between leadership teams and stakeholders
• Facilitate alignment when priorities, resources or responsibilities feel unclear or contested
• Represent the CMO in selected meetings, projects and working groups
• Support informed decision-making through clear communication and visibility
• Problem solving and organisational effectiveness
• Identify and address challenges that hinder performance, delivery or collaboration
• Act as a trusted problem solver/fixer for complex, ambiguous or sensitive issues
• Recommend and implement practical improvements to ways of working
• Help teams navigate obstacles to maintain momentum
• Drive greater visibility, accountability and execution discipline
• AI, automation and continuous improvement
• Champion the use of AI and modern technology to improve organisational effectiveness
• Identify opportunities to simplify, automate and improve workflows
• Introduce tools and practices that increase productivity and reduce manual effort
• Support teams in adopting AI-enabled ways of working
• Continuously challenge existing processes to improve speed, quality and outcomes
• Measures of Success
• Issues are raised proactively before they escalate, not reactively after the fact
• Strategic initiatives move forward between review cycles without the CMO needing to chase
• The CMO has the information needed to make fast, well-informed decisions
• Cross-functional leaders actively seek this person out for coordination and problem-solving
• CMO time is freed from operational firefighting and redirected to high-value activity
• Sensitive matters are handled with no lapses in confidentiality or judgment

Benefits

• Aviva pension scheme with company's contribution up to 5% on your basic pay
• Private medical insurance with BUPA inclusive of dental and mental health care benefit
• Employee assistance programme to support personal issues like health, family, money, work and most importantly, you!
• Eyecare vouchers for free eyes test from day one onwards
• Unum income protection scheme covering up to 60% of your monthly salary (plus pension contributions) after 26-weeks of disability
• Unum life assurance, paying a death in service benefit of a multiple of your base annual salary
• Adaptavist rewards - save and receive cashback whilst you spend with our rewards system
• Unlimited holiday! That's right, there's no cap on the number of days that you can request off in our holiday year
• Flexible working, suit your personal needs while maintaining your job responsibilities
• Enhanced parental leave - 26 weeks at full pay for birthing partners, and 13 weeks at full pay for non-birthing partners
• Employee donation scheme with AdaptaKind, making an impactful change in the world through company-matched charitable giving, fundraising and volunteering
• Green Commute Initiative, cycle to work scheme allows you to get a brand new bike and safety equipment for your commute to work, all of which is tax free
• Online streaming service - Whether you're a Disney fanatic, an Audible enthusiast or a Netflix nut, there should be something for all!
• Healthcare insurance by TriNet
• Employee assistance programme to support personal issues like health, family, money, work and most importantly, you!
• 401K matching scheme up to 4% as your employer
• Unlimited holiday! That's right, there's no cap on the number of days that you can request off in our holiday year.
• RRSP pension scheme up to 4% match as your employer
• Basic life insurance of $25,000 by Canada Life Scheme
• Healthcare insurance by Canada Life Scheme
• Dental care and optical care by Canada Life Scheme
• Accidental death and dismemberment of $25,000 by Canada Life Scheme
• Employee & Family Assist Program (EFAP) by Shepell providing professional, confidential support services for employees and their immediate family members
• Unlimited holiday! That's right, there's no cap on the number of days that you can request off in our holiday year
• Calm app subscription. Calm is the number 1 app for sleep, meditation and relaxation
• Extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS