Executive Operations Manager

Anchor Home is a dynamic, fast-growing human services organization in Baltimore County, Maryland, dedicated to delivering best-in-class services and experiences to individuals with intellectual and developmental disabilities. Anchor Home prides itself on providing exceptional person-centered services designed around the people we serve. Our programs include Residential Services, Community Development Services, and Personal Support.

At Anchor Home, we champion diversity and innovation. We are professionals from various backgrounds, experiences, cultures, and walks of life, coming together to make a difference in the lives of the people we serve.

Position Overview

Anchor Home is seeking a highly organized, proactive, and results-driven Executive Operations Manager to serve as a key administrative and operational partner to the Chief Executive Officer (CEO). The Executive Operations Manager provides project, administrative, financial and organizational support to the CEO across a variety of priorities. The ideal candidate will be required to move seamlessly between executive support, problem-solving, financial coordination, and project management. This role takes ownership of getting things done. You’ll be the go-to person for day-to-day operations and the person who follows up with staff and vendors on outstanding tasks through completion. Role requires a person who is persistent and organized, and doesn’t let loose ends sit, and is able to hold others accountable in a firm but tactful way. This individual must demonstrate sound judgment, exceptional organizational skills, discretion, and good work ethics.

Key Responsibilities

Project Management & Business Operations

• Lead administrative and special projects assigned by the CEO.
• Deliver initiatives across departments and with external service providers.
• Maintain project trackers and provide regular updates on progress, outstanding items, and potential obstacles, and clearing up blockers.
• Flag overdue or at-risk items to leadership promptly and able to hold colleagues accountable and on task until completion.
• Research vendors, coordinate proposals, and support implementation of approved solutions.

Financial Coordination

• Coordinate financial activities with the company bookkeeper, external CPA firm, and external auditors.
• Organize invoices, receipts, expense reports, and supporting financial documentation.
• Assist with budgeting, budget tracking, expense monitoring, financial reporting, and monthly accounting close out activities.
• Follow up on outstanding financial items and help ensure records are accurate, organized, and submitted on time.

Quality Coordination

• Coordinate program quality activities, including internal audits, documentation reviews, and compliance tracking.
• Monitor the completion of required program documentation and follow up with program leadership regarding outstanding items.
• Assist compliance manager with preparation for DDA reviews, QIO surveys, and other regulatory or quality assurance reviews.
• Work with program leadership to maintain audit readiness and identify opportunities to improve administrative processes and documentation practices.

Coordination & Business Execution

• Provide direct administrative support to the CEO, including meeting coordination, correspondence, preparation of reports and presentations, and calendar management.
• Manage paperwork and documentation needed to support daily operations and organizational requirements.
• Handle confidential business, personnel, and financial information with discretion and professionalism.
• Support communication between the CEO and team members as needed.
• Perform other duties and special projects as assigned by the CEO

Qualifications

• Bachelor’s degree required
• Minimum 5 years of experience in administrative support, executive support, business operations, or a related role
• Diligent and solutions-oriented
• Strong organizational and time-management skills
• Strong problem-solving skills with the ability to work independently
• Strong attention to detail and comfort working with numbers and financial information
• Adaptable and comfortable managing changing priorities
• Professional judgment and discretion when handling confidential information

Additional Details

• Fully on-site, Monday – Friday in Timonium, MD

• Hours: 9:00 AM – 5:30 PM

• Employment Type: Temp-to-perm

• Salary Range: 70k-80k