Executive or Sr. Executive – Lead Optimization

This role as an Executive or Sr. Executive – Lead Optimization offers an exciting opportunity to utilize your telesales expertise and customer service skills in a supportive and dynamic environment.

Main Job Tasks and Responsibilities:

• Follow up with customers via telephone or email following initial sales contact and schedule appointments.
• Provide detailed information to callers about company services and products.
• Manage inquiries and accurately record customer requests in specified forms, software, and web portals (training will be provided for software and web portal data entry).
• Maintain and organize inquiry sheets using designated formats and software.
• Proficiency in MS Office and Internet applications.
• Continuously educate oneself on products to enhance customer service during calls.

Skills/Requirements:

• At least 2+ years of experience in telesales within a high-volume, fast-paced environment.
• Strong customer service and telesales skills.
• Proficient in web-based applications and Windows operating systems.
• Excellent organizational skills with the ability to multitask and prioritize in a dynamic environment.
• Capability to handle sensitive and confidential client information.
• Superior verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Demonstrated ability in closing sales effectively.

Required Skills

• Client Relationship Management
• Communication
• Customer Service
• Data Entry
• MS Office
• Sales closing
• Telesales
• Windows operating systems

Pay: ₹500,000.00 - ₹600,000.00 per year

Application Question(s):

• Do you have 2+ years of experience in telesales, lead follow-up, or customer calling in a high-volume environment?
• Do you have proven experience in converting leads and successfully closing sales over calls?
• Are you comfortable using MS Office, web-based applications, and CRM/software to accurately record and manage customer inquiries?

Work Location: In person