Executive, Partnerships and Engagements

• Aggressive acquisition of new merchants for the establishment, implementation and executive on membership privileges and benefits
• Identify and acquire short term ad hoc exclusive tie-ups, long term benefits and strategic collaboration with merchants
• To source for a good ratio of merchant mix & type according to the framework set
• To identify a list of desired merchants that matches the department’s marketing strategies
• To maintain good records of all existing concession agreements and update the database of existing co-partners/discount outlets
• Compile monthly statistics reports for provision of merchants to Director
• Plan and executive marketing strategies via campaigns to promote membership benefits and to drive stickiness for the loyalty program
• Derive collaterals and write-ups to publicize and highlight membership benefits to members via the various communication platforms
• To source for sponsorship of products, vouchers / lucky draw prizes to support membership engagement programmes such as membership drive, promotional events & activities, contests & giveaways
• Analyze members behavior, campaign performance and redemption trends to optimize future initiatives.
• Monitor key program metrics including membership growth, engagement, redemption rates and campaign performance.
• Manage strong relations with key existing merchants & strategic partners
• To work closely with affiliated organization on exchange of membership benefits as well as to uphold the reciprocal arrangements between parties

Job Requirements:

• Diploma or Bachelor’s Degree in Marketing, Business, Hospitality or a related field.
• Minimum 2 years of relevant work experience in partnership development or account management.
• Strong stakeholder coordination, communication, negotiation and vendor engagement skills.
• Experience with CRM systems or marketing automation tools.
• Creative thinker with strong project management and organizational skills, with the ability to troubleshoot and resolve issues, and demonstrates resilience in overcoming challenges.
• Analytical mindset with the ability to interpret customer data and campaign performance. Displays meticulous attention to detail.
• Demonstrates advanced proficiency in Microsoft Office applications, particularly Excel, with experience in data analysis and reporting.
• Proficiency in Canva for creating presentations and visual materials would be an added advantage.
• Exhibits excellent written and verbal communication skills.
• Relevant experience in managing customer loyalty or membership programs would be an added advantage