Executive, Patient Administration

• Reputable Organization
• Attractive Remuneration Package
• Good Career Progression

As an Executive, Patient Administration, you will be responsible for the following duties:

• Oversee and improve processes relating to patient registration, admission, financial counselling, billing and payment, while ensuring urgent cases are handled promptly for admission or discharge.

• Conduct checks and audits on cashier collections, end-of-day closing and daily banking activities involving cash and cheques.

• Plan staff duty rosters to ensure sufficient manpower coverage across the relevant patient service counters and service areas.

• Handle patients’ and customers’ enquiries or feedback, while supporting team members in resolving more complex cases.

• Build and maintain good working relationships with patients, family members, doctors, clinic staff, insurers and other external parties.

• Manage patient-related financial matters, including accounts receivable, refunds, doctor payments, deposit top-ups, MediSave, MediShield and insurance reimbursements.

• Monitor departmental KPIs and service performance, and follow up on areas requiring improvement.

• Support process improvement initiatives to enhance operational efficiency and patient experience.

• Work closely with internal departments and other stakeholders to ensure a smooth patient journey throughout the hospital.

• Ensure patients and their next of kin receive prompt, professional and attentive service.

• Participate in assigned committees, projects and departmental initiatives.

• Perform other operational or administrative duties as assigned.

Requirements

• Diploma or Degree in a relevant discipline.
• Minimum 2–3 years of experience in patient admission, discharge or related healthcare operations.
• Prior experience in a supervisory or team-leading capacity will be advantageous.
• Proficient in Microsoft Office and comfortable using various IT systems and applications.
• Strong customer service orientation with the ability to handle patient and stakeholder enquiries professionally.

To apply, simply click on the “apply” button in the job advertisement or alternatively, you can send in your resume via email:[email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE :        19C9777